Bilingual Case Manager

Felton Institute•San Francisco, CA

1d•Onsite

About The Position

Felton Institute is seeking a Bilingual Case Manager for its Justice Services Division, specifically for the Young Adult Court (YAC) program in San Francisco. YAC serves eligible young adults aged 18-24, operating within the larger Collaborative Court system. This program involves collaboration with various agencies including the Superior Court, Office of the District Attorney, Office of the Public Defender, Department of Public Health, Adult Probation Department, Department of Children, Youth and their Families, and Felton Institute. The Bilingual Case Manager will work with a clinical team to provide comprehensive, strengths-based, and client-centered support to justice-involved transition-age youth (TAY). The role requires adaptability in a fast-paced environment and a commitment to harm reduction principles. The Case Manager will develop individualized Wellness Care Plans with clients, track progress, and facilitate access to various services such as physical health care, benefits acquisition, housing, employment, and social services. They will also assist with family needs, parenting support, crisis intervention, safety planning, stress management, and developing healthy coping strategies. The position fosters a welcoming, safe, supportive, and culturally affirming environment. Key duties include maintaining accurate documentation, managing data entry, generating reports, and ensuring continuity of care. This role is ideal for a professional who can effectively balance case management, client accountability, and community collaboration.

Requirements

Bilingual English/Spanish speaking required.
Bachelor’s degree in Social Work, Counseling Psychology, or a closely-related field and three years of experience in a mental health, social services or a community services organization.
OR AA degree in related field + 3 years’ experience, or 5+ years’ experience working with TAY and/or justice impacted populations.
Must be able to acquire jail clearance in the City and County of San Francisco and clearance to access a SF Superior Court database; requires passing the Sheriff’s Department and Superior Court’s LiveScan process.
Experience working with clients living with mental health and co-occurring substance abuse disorders and familiarity with appropriate treatment modalities.
Experience with supporting clients with developing harm reduction skills, teaching coping strategies, and referring clients to other resources and providers.
Strong organizational, communication, interpersonal, and time-management skills.
Skill in communicating effectively both verbally and in written form.
Exhibits understanding of developmental stages with a focus on young adults.
Ability to work independently and collaboratively within an interdisciplinary team.
Ability to manage transportation to and from off-site locations.

Nice To Haves

Experience working with TAY who are justice impacted and court diversion programs a plus.
Knowledge of San Francisco/Bay Area TAY services and resources.
Familiarity with multi-cultural populations and immigrant communities, including but not limited to African-American, Asian and Latino cultures.

Responsibilities

Provide intensive case management for a caseload of approximately 18-22 participants, including monolingual Spanish-speaking clients.
Work collaboratively with community providers and members of the court to promote client stability, recovery, and access to mental health and healthcare supports.
Develop, with participant input and in collaboration with Clinical staff, an effective Wellness Care Plan.
Support participants in accessing appropriate community-based resources, including accompanying them to appointments and/or court dates.
Plan and facilitate weekly in-person skills groups, potentially including curriculum development.
Ensure all documentation, reports, and deadlines are met while maintaining compliance with program requirements, mandated reporting laws, and data entry standards.
Monitor and track participants’ progress in achieving their goals and objectives.
Maintain regular communication with the team via email, chat, and phone during work hours.
Provide verbal and written recommendations to the multidisciplinary court team, including speaking on the record in the courtroom.
Demonstrate proficiency in or willingness to be trained in Motivational Interviewing, Cognitive Behavioral Theory skills, and other evidence-based practices.
Provide participants with access to culturally appropriate community-based resources and emphasize cultural humility.
Develop and maintain appropriate relationships and boundaries with participants.
Manage multiple databases efficiently and utilize the Office Suite and cloud-based file storage for documentation.
Participate in weekly clinical supervision, demonstrating self-awareness, introspection, and the ability to give and receive constructive feedback.
Perform additional duties as required, such as attending trainings and administrative meetings.