Bilingual Case Manager - Pre-Litigation

DM Injury Law • St. Louis, MO

91d

About The Position

The Pre-Litigation Case Manager supports attorneys during the early stages of a case, from initial client intake through pre-litigation. The role works closely with the legal team to keep cases organized, ensure timely communication, and help move matters forward efficiently. The Case Manager regularly communicates with clients, answers questions, and provides case updates, helping support the legal team and deliver a positive client experience.

Requirements

• High school diploma required.
• Fluent in English and Spanish required.
• At least 1 year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Basic proficiency with Microsoft Office.

Nice To Haves

• Experience working in a fast-paced office environment.
• Ability to manage a high-volume workload while staying organized and detail-oriented.

Responsibilities

• Communicate with clients daily by phone, email, and other channels.
• Manage a high number of cases (200+) and help keep them moving forward.
• Prepare case documents and gather supporting information.
• Review and organize medical records and billing documents.
• Draft basic letters and emails to clients and other parties.
• Handle incoming faxes and mail and file them appropriately.
• Track cases from start to finish to ensure steady progress.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED