ISS Counselor/Coach/CaseWorker

Research Foundation of The City University of New York • New York, NY

8d

About The Position

The Office of Continuing and Professional Studies at The City College of New York seeks a full-time Bilingual Case Manager for its WIOA grant-funded Adult Education Program. The program serves a diverse student population enrolled in English as a Second Language (ESL) and High School Equivalency (GED) classes. The Case Manager supports students’ academic and career success through counseling, education and employment planning, referrals to supportive services, and progress monitoring. The role also includes maintaining grant-compliant documentation, supporting assessment and program reporting, and working with community partners.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• At least 2 years of experience in the field.

Responsibilities

• Identify students’ needs for intervention and help troubleshoot barriers to academic and career success.
• Develop an Educational and Employment Plan (EEP) for each student and monitor progress toward goals.
• Identify, coordinate, and refer students to supportive services, community-based programs, and partner agencies.
• Advise and motivate students through individual counseling sessions.
• Assess and review student attendance, testing results, and academic progress.
• Assist in organizing and facilitating Orientation, Intake, and Information Sessions.
• Maintain accurate case management notes and documentation in compliance with grant protocols.
• Maintain current TABE and Best Plus testing certifications, or complete required certification training.
• Assist in administering TABE and Best Plus pre- and post-testing as needed.
• Establish and maintain reciprocal referral relationships with community-based organizations, social service agencies, Workforce1 centers, and immigration support organizations.
• Collaborate with the Program Director to collect, track, and report student outcomes, including post-training and employment data.
• Attend internal team meetings and external partner meetings.
• Complete 14 hours of professional development through the Regional Adult Education Network (RAEN).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level