Bilingual Care Manager

Astor Services • Bronx, NY

17h • Hybrid

About The Position

Astor Services, a leading provider of behavioral and mental health services in the Hudson Valley and The Bronx, is dedicated to nurturing the emotional and mental well-being of children, adolescents, and families. With a history spanning over seven decades, we are committed to providing comprehensive care and support to help our clients thrive. The Care Manager for this position would provide supportive services to an average caseload of 30 children who meet eligibility of NYS Children’s Health Home program. The Care Manager guides program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. The Care Manager would work with children, their families and service providers to create a comprehensive plan of care, identify additional service providers as necessary and coordinates the continuing involvement of families and service providers in executing the plan of care. The Care Manager would also need to be an independent worker and be able to navigate (or learn to navigate) several electronic databases.

Requirements

• Bachelor’s Degree.
• Experience with Care Management Programs.
• Bilingual (English/Spanish) Speaking.
• Must be able to climb and descend stairs without assistance in settings not in compliance with, or under the mandates of the Americans with Disability Act.

Responsibilities

• Provides outreach in the community to identify children eligible for the program.
• Identifies areas requiring supportive services.
• Maintains a valid NYS operator’s license with a driving record acceptable to the agency.
• Obtains required Care Management enrollment consents from the individual or legal guardian.
• Complete initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s most appropriate level of care management.
• Responsible for the overall management of the patient’s Individualized Plan of Care.
• Meets client contact requirements (keeping in mind that caseloads may be “blended”). Care Managers serving children will be required to have some face-face visits on a consistent schedule as per the mandates of their acuity level (high, medium, or low).
• Functions as an advocate for clients within the agency and external service providers.
• Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences.
• Educate the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions.
• Helps clients to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others.
• Effectively communicates and shares information with the individual and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences.
• Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services.

Benefits

• 4 weeks paid vacation annually
• 13 paid holidays
• 4 personal days
• 1 sick day per month, accruable to 150 days
• Fully paid individual LTD and life insurance
• Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
• New longevity incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level