Bilingual Care Coordination Associate

HealthCare Access Maryland•Baltimore, MD

About The Position

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. The Bilingual Care Coordination Associate provides culturally competent services to the immigrant population of Baltimore City to include education and connection to health benefits, assistance with addressing barriers to healthcare and linkage to the Managed Care Organization, Primary Care Provider and/or Specialty care.

Requirements

High School Diploma or GED with significant human services experience.
2 years of experience working in an administrative support capacity with a multidisciplinary team.
Ability to speak, read and write in Spanish.
Reliable transportation required.
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
Organizational skills with the ability to meet a demanding workload
Detail oriented to complete requirements of files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of population served.
Excellent oral and written interpersonal and communication skills required
Problem solving skills
Proven ability to work efficiently and meet deadlines
Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

Nice To Haves

Bachelor’s degree in a Human Services field is preferred.
Experience working within substance abuse recovery population preferred.
Community Health Worker Certification (preferred)
Knowledge is preferred, support is required.

Responsibilities

Educate clients on access to low-cost/ no-cost health care services in Baltimore City if ineligible for MA Programs.
Home and telephone assessments conducted to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings, immunizations and mental health services.
Education about Maryland Medical Program benefits provided for eligible clients and potentially eligible clients.
Assistance with the removal of barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, Medical Assistance Transportation
Conduct home visits within the guidelines of the Standard Operating Procedures.
Carry an average caseload of 20 clients
Close cases within 10 days for Pre-natal Risk Assessment (PRA) referrals and within 30 days for Local Health Service Request (LHSR), 1184, Post-Partum/Infant and Maternal referral (PIMR).
Document and close cases as defined within the Standard Operating Procedures.
Outreach provided to the general and/or migrant population in Baltimore City, providing culturally competent services.
Collaboration with Baltimore City Public Schools to ensure that every eligible student has access to health care via the Maryland Children’s Health Program.
Timely and accurately submit timesheet
Attend and complete all required trainings
Additional duties as assigned.