Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections
Capital Management Services•Buffalo, NY
•$17 - $25•Onsite
About The Position
Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you. With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.
Requirements
- Bilingual in English and Spanish required
- Ability to work independently while meeting performance goals
Nice To Haves
- Previous third-party collections experience is a plus, but not required
- Customer service, collections, sales, or call center experience preferred
- Strong communication, negotiation, and problem-solving skills
Responsibilities
- Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers
- Negotiate payment arrangements and secure account resolutions
- Review account information and communicate balances, payment options, and account status professionally and compliantly
- Maintain accurate collection notes and account documentation
- Follow all FDCPA, state, client, and company compliance guidelines on every call
- Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Paid Time Off
- Long-term career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
