Bilingual Call Center Registered Nurse (English/Spanish)

AssistRx • Maitland, FL

4d • Hybrid

About The Position

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process. VOTED one of Orlando's BEST PLACES TO WORK two years in a row. WORK FROM HOME AVAILABLE AFTER 120 DAYS. The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer.

Requirements

• Registered Nurse (BSN or RN); valid nursing license in Florida
• 2 years nursing experience combined with at least 3 years of other clinical experience.
• Computer literacy and good keyboard skills
• Knowledge of Microsoft Word Products a plus

Nice To Haves

• BSN

Responsibilities

• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Referral bonus: $750

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree