Bilingual Call Center Registered Nurse (English/Spanish)

AssistRx • Maitland, FL

14h • Hybrid

About The Position

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
VOTED one of Orlando's BEST PLACES TO WORK two years in a row
WORK FROM HOME AVAILABLE AFTER 120 DAYS

Requirements

• Registered Nurse (BSN or RN); valid nursing license in Florida
• 2 years nursing experience combined with at least 3 years of other clinical experience.
• Computer literacy and good keyboard skills
• Knowledge of Microsoft Word Products a plus

Nice To Haves

• BSN

Responsibilities

• Provide and document clinical call center services for patients.
• Provide education and support to patients related to the product and the self-injection technique for the product.
• Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements.
• Act as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer.
• Receive inbound phone calls and make outbound phone calls to patients.
• Support patients through injection training and education by setting proper expectations of treatment.
• Provide education and training to healthcare providers if designated by the program.
• Document all inbound and outbound calls and other activities within the program database.
• Other tasks as necessary.

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• $750 referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree