Bilingual Debt Collections Specialist
NCB Management Services Inc•Jacksonville, FL
•Hybrid
About The Position
Our Bilingual Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting Spanish-speaking customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
Requirements
- Fluency in Spanish (required)
- Strong communication and active-listening skills
- Ability to stay composed, confident and solutions-focused
- Comfort working with performance metrics and structured call expectations
- Basic computer proficiency and ability to learn new systems
Nice To Haves
- Prior collections or call center experience is helpful but not required. - We provide training
Responsibilities
- Make and receive calls to discuss past-due accounts with Spanish-speaking customers
- Provide clear, empathetic explanations of account status and available resolution options
- Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
- Document all interactions accurately and efficiently
- Meet daily, weekly and monthly performance goals
- Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA
Benefits
- Uncapped earning potential with competitive hourly pay
- Weekly Pay
- Medical, dental and vision insurance (with HSA Option)
- Employee Assistance Program (EAP)
- Company paid Life Insurance
- Company paid Short Term and Long Term Disability
- 401(k) with Company match
- Paid time off and paid holidays
- Comprehensive training and ongoing coaching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
