Bilingual Collections Specialist

NATIONWIDE CREDIT CORPORATION • Alexandria, VA

4d • Onsite

About The Position

Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service. We’re seeking a Bilingual Collections Specialist (Spanish/English) to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.

Requirements

• High School Diploma or GED required.
• Fluent in both Spanish and English (written and verbal).
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.
• Ability to identify solutions that enhance productivity and improve services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-player attitude.
• Ability to listen actively and respond with empathy and professionalism.

Responsibilities

• Make outbound calls to assist consumers in resolving their delinquent accounts.
• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.
• Maintain notes of collection activities in FACS Workstation.
• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
• Following the account guidelines outlined in documents/training materials.
• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.
• Achieving production goals.
• Demonstrating precise client understanding.
• Ensuring monthly compliance reports meet acceptable standards.
• Promptly and effectively addressing account and departmental needs and issues.
• Adhering to Federal and State laws as well as company policies in daily operations.
• Fulfilling any additional duties as assigned.

Benefits

• Hourly rate: $18.00–$23.00, based on experience.
• Monthly commission potential.
• Comprehensive benefits package: - 401(k). - Medical, Dental and life insurance. - PTO and company-designated holidays. - Supportive team environment and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED