Bilingual Business Support Agent

First Canadian Financial Group•Sherwood Park, AB

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About The Position

Reporting to the Manager, Business Support – Alberta, the Bilingual Business Support Agent I – Alberta plays a key role in supporting our nationwide business partners, serving as an essential element in the ongoing improvement and maintenance of First Canadian Finance Group’s online applications. This role is essential for fostering strong partnerships and ensuring our business partners receive outstanding support, which directly contributes to their success and satisfaction.

Requirements

Post-secondary degree/diploma in Business Administration, Finance, or Computer Science is required.
Minimum 3 years of experience in a customer service or technical support role is required.
Minimum 2 years of experience in dealership, insurance, regulatory or financial services sectors is required.
Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) is required.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Fluent in both English and French with proven skills in verbal and written communication is required.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Responsibilities

Support business partners in evaluating client and vehicle eligibility for First Canadian products, as well as in generating certificates of coverage.
Provide timely and accurate assistance to business partners and customers through telephone, email, and online portals.
Act as the primary point of contact for business partners and Account Managers utilizing the company’s online resources, including providing support, sharing knowledge, and addressing issues as they arise.
Collaborate with customers and business partners to facilitate exceptions, waivers, and transfers of coverage for creditor insurance policies.
Prepare agency agreements and collect and process the necessary corporate documentation.
Support Company’s business partners in acquiring, maintaining, renewing, and terminating restricted insurance licenses.
Complete departmental and regulatory reporting requirements.
Provide reporting support to stakeholders utilizing the IBM Cognos Analytics business intelligence platform.
Collect, modify, audit, and maintain accurate records in IBMi system, SharePoint, and other relevant systems.
Ensure compliance with regulatory requirements, including licensing and reporting obligations.
Ability to work a rotational Saturday/Statutory holiday is required.
Other duties as assigned.

Benefits

An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.