Bilingual Commercial IA Support Agent

GEICO • Richardson, TX

5d • Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. This role is for people who want to support business-to-business relations with insurance agents throughout the country. If you are driven and passionate about providing excellent customer support the Commercial Independent Agency Support position is the perfect fit for you.

Requirements

• Minimum of 3 years of customer service or administrative support experience required
• Must be Bilingual.
• Ability to effectively communicate verbally and in writing
• Ability to troubleshoot applications and escalate as needed
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent
• Associate must attain and maintain the required licenses issued by the state insurance department.

Nice To Haves

• Preferred experience working in an insurance agency or commercial insurance experience
• P&C General Lines license preferred
• college degree or currently pursuing preferred

Responsibilities

• Take incoming calls and provide expert guidance to support the growth of our independent agency channel.
• Be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions.
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
• Must be able to speak in a professional manner by telephone.
• Must perform duties at a stationary workstation.
• Must be able to handle heavy call volume and stressful situations.
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
• Must be able to multi-task.
• Must be able to learn and apply large amounts of technical and procedural information.

Benefits

• 10% Bilingual Pay Differential
• Most associates see a promotion within their first year!
• market-competitive compensation
• a 401K savings plan vested from day one that offers a 6% match
• performance and recognition-based incentives
• tuition assistance
• mental healthcare
• fertility and adoption assistance
• workplace flexibility
• GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED