Bilingual Administrative Support

Insight Carolinas • Charlotte, NC

13d

About The Position

Insight Carolinas is seeking a warm, organized, and dependable Bilingual Administrative Support team member to assist Spanish-speaking clients throughout the assessment process. The role combines client communication, scheduling support, administrative tasks, and translation services. Depending on the candidate’s location and practice needs, there may be opportunities to provide in-person support at one or both office locations in Ballantyne (Charlotte) and Concord, North Carolina. The position is part-time, with consistent weekday availability required. The schedule is flexible, with hours primarily during standard business hours. Compensation is $21–$23 per hour, based on experience.

The role serves as the primary contact for Spanish-speaking clients and families, supports communication and appointment preparation, and provides translation during testing intake appointments, psychological testing appointments, feedback sessions, and other clinical appointments when Spanish-language support is needed. Administrative duties include scheduling, tracking paperwork, maintaining accurate client records, and supporting providers.

Insight Carolinas provides psychological assessment and psychotherapy services for children, adolescents, and adults. The organization was founded in 2022 by Drs. Ashli and Kevin Kurian.

Requirements

• Fluency in both English and Spanish is required.
• Strong verbal and written communication skills.
• Comfortable working with children, adults, and families.
• Proficient with Microsoft Office Suite.
• Comfortable using scheduling software, email, and virtual meeting platforms.
• Ability to learn and navigate new technology systems.
• Reliable high-speed internet for virtual components of the position.
• Friendly, approachable, highly organized, detail-oriented, dependable, and professional.
• Comfortable multitasking and managing priorities.
• Able to work independently and as part of a team.
• Compassionate and patient when supporting clients and families.
• Consistent weekday availability.

Nice To Haves

• Previous experience in administrative support, healthcare, education, customer service, or mental health settings is preferred.
• Professional interpretation or translation experience is preferred but not required.

Responsibilities

• Serve as the primary contact for Spanish-speaking clients and families.
• Make outreach and follow-up phone calls.
• Assist families with paperwork and appointment preparation.
• Translate communications between clients and providers as needed.
• Provide translation support during testing intake appointments, psychological testing appointments, feedback sessions, and other clinical appointments requiring Spanish-language support.
• Assist with scheduling and appointment coordination.
• Track completion of required paperwork.
• Maintain accurate client records.
• Support providers with administrative tasks as needed.
• Assist clients with electronic forms, patient portals, and virtual appointments.

Benefits

• BCBS health insurance, 50% company-paid for employees working 30 or more hours per week.
• 401(k) with company match.
• Up to 5 days of paid time off for part-time employees.
• Quarterly staff appreciation events.
• Professional growth opportunities.
• Meaningful work helping underserved families access mental health services.
• Supportive, family-oriented culture.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed