Bilingual Administrative Support

UNC-Chapel Hill•Chapel Hill, NC

12d

About The Position

This full-time, 12-week temporary position provides administrative support coverage for the Orthodontic Clinics, Graduate (Grad), and Dental Faculty Practice (DFP), along with Spanish/English language assistance for patients and clinic personnel. The position reports directly to the Admin Supervisor, who determines assignments based on absences, lunch coverage, busy periods, and other clinic needs. Assignments may change throughout the workday. All listed duties are essential. The stated percentages are proposed time allocations and may vary according to coverage and patient language needs. Spanish/English communication is used throughout routine administrative duties.

Responsibilities

Provide front desk coverage in DFP and Grad as assigned for absences, lunches, busy periods, and other clinic needs.
Greet patients; check patients in and out; verify and update administrative information; schedule, reschedule, and confirm appointments; prepare and distribute screening packages; and coordinate patient flow with clinic personnel.
Assist Spanish-speaking patients with scheduling, payments, and general inquiries.
Interpret conversations between patients and residents, faculty, and staff regarding treatment, instructions, and consent, as needed and within applicable clinic requirements.
Translate written text, email messages, and limited patient-related documents as assigned.
Communicate providers’ explanations accurately; refer clinical questions and decisions to the treating provider; and seek clarification or designated interpreter support when a request exceeds the employee’s proficiency or authorized scope.
Process and document patient payments according to clinic procedures, provide receipts, respond to routine payment questions, and refer account discrepancies, payment arrangements, and matters requiring approval to appropriate personnel.
Answer and route calls, record and relay messages accurately, respond to general inquiries, and prepare or distribute patient and provider correspondence.
Communicate in Spanish and English as needed and refer clinical or complex administrative questions to appropriate personnel.
Receive and sort mail; organize and maintain administrative records; complete data entry and document handling; coordinate handoffs between clinic staff; and perform other related administrative duties assigned by the supervisor.