Bilingual Administrative Assistant

EY • Montreal, QC

17d

About The Position

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

You’ll join our Administrative & Workplace Services (AWS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The Business Enablement Centre (BEC) bilingual Administrative Assistant is a trusted advisor to our client-serving Managers and Senior Managers across Canada. You are a driven administrative professional who is solution-oriented and responsible for supporting customer requests through our national queue.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

As a BEC bilingual Administrative Assistant, you are an active member of BEC supporting customer requests through our national queue while working in tandem with your colleagues to understand and anticipate customer’s needs and exceed expectations. Your key responsibilities include:

Customer support:

Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
Document preparation and management: Use EY branding standards to create and format documents/presentations
Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
Meeting and event coordination including technology and catering where required

Overtime required as needed.

Requirements

• Committed to contributing to a strong team culture to ensure success
• Ability to effectively meet customer needs, taking responsibility for customer satisfaction
• Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
• Ability to work in a fast-paced, team environment and under pressure of deadlines
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Embraces change
• Motivated and driven to continuously improve by learning new skills
• Ability to harness emerging technologies, including AI, to drive process improvements, enhance efficiency, and enable smarter collaboration, with a strong understanding of AI concepts and enthusiasm for applying them to optimise workflows and inform decision-making.
• Post secondary education and/or equivalent relevant experience
• Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role.

Nice To Haves

• General understanding of financial principles as they relate to the billing of chargeable time
• Professional services firm experience
• Familiarity with AI tools

Responsibilities

• Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
• Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
• Document preparation and management: Use EY branding standards to create and format documents/presentations
• Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
• Meeting and event coordination including technology and catering where required

Benefits

• We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
• Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.
• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees