Bilingual Administrative Assistant

CrossCountry Mortgage, LLC•San Juan, PR

3d•Onsite

About The Position

The Bilingual Administrative Assistant is responsible for providing back-office administrative support and handling various operational functions to ensure efficient operations. The Bilingual Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

Requirements

Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
High School diploma or equivalent.
Minimum 3 years’ experience in an administrative support role.
Proficiency in Microsoft Office.
Excellent customer service and communication skills.

Nice To Haves

Previous banking, financial services, or mortgage experience, preferred.

Responsibilities

Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.
Establish and maintain record keeping and filing systems for the team.
Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
Perform administrative duties specific to department such as conducting research, updating databases, and preparing collateral materials for mass mailings.
Complete expense reports and reconcile receipts for a designated work group.
Manage inbound and outbound mail.
Answer phone call inquiries, research and resolve problems requiring knowledge of department policies and procedures.