Bilingual Administration & Co-Pay Assistant

Cencora•Quebec, QC

1d•Onsite

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Bilingual Administration & Co-Pay Assistant performs general administrative tasks, processes copayment requests, liaises with various departments and external parties to ensure smooth operations, compiles information for reports, audits and maintains business information, and assists with projects. The role requires managing multiple projects, maintaining professional relationships, and complying with company policies. The position also involves reporting Adverse Events as required.

Requirements

Post-secondary education in a related field
3-5 years’ experience in an administrative role in a pharmaceutical setting
In-depth knowledge of the Microsoft Office Suite of applications is essential
Proven accuracy when processes large amounts of data
Candidate must have strong communication and interpersonal skills
Ability to work independently and in a team environment
Adaptability to change and to learn new skills as required
Bilingual, French/English preferred
Ability to communicate effectively both orally and in writing
Strong interpersonal skills
Strong analytical and mathematical skills
Strong organizational skills; attention to detail
Ability to resolve issues quickly and efficiently
Ability to represent a positive and professional image
Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
Ability to implement processes resulting in satisfactory audit practices
Ability to consistently meet deadlines
Excellent problem solving skills; ability to resolve issues effectively and efficiently
Strong business and financial acumen

Responsibilities

Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
Processes copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
Liaises with Program managers to ensure copayment KPIs are met.
Liaises with ISI Accounting to ensure proper payment timeframes and accurate payments.
Liaises with 3rd party payment administrator to ensure accurate electronic payment processing.
Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
Compiles information from various sources and utilizes the information for uses such as generating reports.
Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
Updates and maintains pertinent business information via computer or department files.
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
Manages multiple projects for many departments within a business segment or across multiple business segments as required.
Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.
Maintains and promotes positive and professional working relationships with associates and management.
Complies with all appropriate policies, procedures, safety rules and regulations.
Responsible to report all Adverse Events to the assigned units/departments.
Performs related duties as assigned.