Bilingual Account Coordinator
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We are seeking a Bilingual (English/French) Account Coordinator with experience in customer service, account management, and administrative workflows including Accounts Payable (AP) and Vehicle Titles. As part of our customer service team, you will be responsible for coordinating local fleet & rental accounts and managing our front counter service. You may also support the redemption process for repo units, liaising with the national accounts team to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.
Requirements
- Bilingualism in English and French (written and spoken) is an absolute must.
- Proven experience managing Front Counter Service, Accounts Payable (AP) tracking, and processing Vehicle Titles.
- 1-2 Years’ of related experience or education in account coordination
- Tech-savvy, and comfortable using Google Suite
- Strong customer service and communication skills
- Excellent organizational and time management skills
Nice To Haves
- Prior experience in account management / business development
- Prior experience within the automotive remarketing industry
- Experience with AMS, VTrace, and other OPENLANE systems
Responsibilities
- Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data through portal & other customer-facing systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups
- Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms
- Negotiate sale of pending bids as per customer service level agreements (SLA)
- Assist with transportation and logistics requests and billing
- Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
- Coordinate the vehicle redemption process in accordance with customer and company requirements
- Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests
- Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
- Manually or electronically enter new data in an accurate and timely manner, including vehicle information, vehicle registrations and other documents.
- May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other מעודכנים
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
