BIC Caseworker

Glove House Inc•City of Elmira, NY

25d•Onsite

About The Position

The BIC (Behavioral Intervention Center) Caseworker helps ensure the delivery of quality services within the BIC program in accordance with Elmira City School District contracts, New York State Education Law, and Glove House requirements. The role supports program functions and operations, department goals, youth safety plans, and planning for youth to return to school. The Caseworker provides direct coaching and crisis support to youth, maintains required client and program documentation, and contributes to a positive, high-performance work environment. The position reports to the Program Manager of School Based Services and is based in Elmira. It is designated as essential personnel, is not on call, and is eligible for a flexible schedule. The stated work schedules are 7:30 a.m.–3:30 p.m. and 8:00 a.m.–4:00 p.m., with travel as needed for agency business.

Requirements

Associate degree; other education and experience in child welfare are required. All degrees must be from an accredited university.
Valid driver’s license and driving record that meets agency standards.
One to three years of experience working with children and families or in the education system.
Knowledge of community resources, TCI principles, trauma-informed care practices, and state and federal regulations.
Ability to perform under strong demands in a fast-paced, diverse environment; handle confidential information appropriately; and work with a high degree of autonomy.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to write routine reports and correspondence and use computers and standard Microsoft Office applications; ability to learn new programs such as Myevolve and Paycom.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to manage multiple tasks while maintaining attention to detail, accuracy, and quality.
Basic arithmetic skills, including calculating rates, ratios, and percentages, and drawing and interpreting bar graphs.
Commitment to providing effective, efficient, high-quality customer service and positive service delivery results.
Ability to demonstrate Glove House values and interact effectively with individuals and families from diverse backgrounds.
Ability to set appropriate limits and boundaries with clients and act decisively to protect clients when necessary.
Ability to assess and apply appropriate intervention strategies and identify environmental stressors.
Understanding of the social, economic, and environmental factors involved in the development and resolution of personal and family problems.
Sensitivity to the cultural and socioeconomic characteristics of the service population.

Responsibilities

Assist with overall oversight of the BIC program and care of youth in accordance with Glove House, state, and regulatory requirements.
Perform work tasks safely and follow organizational values and trauma-informed practices in interactions.
Treat children, families, staff, and ancillary providers respectfully, and demonstrate sensitivity to their cultural backgrounds.
Help ensure job-related activities comply with Glove House and ECSD policies, procedures, and contracts, and New York State Education Law.
Interact daily with staff and clients to help ensure services are delivered according to the Glove House operating modality (TCI), and that calendars and schedules are followed.
Assist clients during crisis situations, including post-crisis response, and provide coaching directly to youth in the program.
Complete assigned administrative tasks and maintain client records and program documentation, including daily activities, progress notes, and termination summaries.
Complete required documentation in a timely manner, including youth notes, performance plans, safety plans, participant expectations forms, Myevolv records, and Class I and II documentation.
Participate as a team member and attend staff meetings.
Participate in Glove House strategic planning goals, including risk management and Quality Assurance plans.
Maintain timely compliance with Glove House standards and provide supporting documents as required, including physical/TB documentation, driver’s license, and auto insurance.
Protect client privacy and comply with applicable confidentiality requirements, including HIPAA Privacy and Security Rules.
Contribute to an engaging, positive work environment.
Travel safely on agency business as required, maintain accurate mileage records, and submit them within agency timeframes.
Attend mandated agency and department meetings and participate in standing agency and community committees as assigned.
Represent Glove House at state and local forums, develop collaborative relationships with community stakeholders, and promote the agency’s interests.
Perform other responsibilities as assigned by the School Based Services Program Manager.