Bi-Lingual Leasing Consultant

MMG Management LLC•Houston, TX

1d•Onsite

About The Position

The Bi-Lingual Leasing Consultant interacts directly with prospective and current residents to achieve maximum occupancy. This role acts as a company representative, conveying the benefits of the community and is responsible for the entire leasing process, from introduction to occupancy, maintaining communication throughout the resident's tenancy.

Requirements

Minimum Education: High School or GED
Must be fluent in Spanish & English
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to objectives.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Administrative Skills: Basic arithmetic, Word processing skills, Communication written and oral, Organizational skills.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Responsibilities

Performs a variety of duties associated with leasing and marketing of the community.
Determines resident needs and responds promptly, while being pleasant, cheerful, and tactful.
Quickly closes new sales and leases apartments at an acceptable determined percentage of total prospects.
Acts hospitable when meeting or greeting and determines if the community meets client qualifications.
Effectively explains lease and community policies to new and current residents.
Supports overall marketing efforts and offers input and suggestions regarding promotions, advertisements, etc.
Maintains accurate, in-depth knowledge of all aspects of the community, particularly rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
Understands and complies with Fair Housing laws and standards.
Monitors community advertisements and effectiveness of responses; maintains ad book and demographics.
Gathers information about markets, competition, etc., and prepares monthly competitive survey reports to analyze real estate market trends and conditions in the area.
Monitors all vacancies and future vacancies to react proactively to future occupancy needs.
Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the Property Manager.
Inspects all vacant apartments to ensure readiness for prospective residents.
Completes follow-up thank you notes and call-backs with prospects after initial community visits.
Maintains current resident files.
Works with the Property Manager to assure curb appeal and property appearance are acceptable.
Conducts follow-up activity with residents to establish positive resident relations.
Maintains open communication with the Property Manager and Maintenance Director/Supervisor.
Represents the company in a professional manner at all times.
Performs a variety of functions to ensure accurate and organized lease/resident file administration.
Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
Checks and double-checks own work.
Completes service requests and communicates them to the Maintenance Department.
Collects security deposits, rent, and all other funds associated with resident moves.
Effectively communicates changes in units leased status to the Maintenance Department.
Attends and participates in training seminars as requested.
Becomes active in the local business community and develops rapport with the residential community.
Assists the Property Manager in implementing resident retention and renewal programs.
Makes recommendations to management regarding improvements for the operation of the community.
Attends and assists in coordination and organization of resident relations and activities, such as newsletters, parties, etc.
Accompanies vendors or contractors to resident apartments as needed.
Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
Performs other related duties as assigned or requested.