Bi-lingual Account Manager

Fiserv•Mississauga, ON

1d•CA$64,000 - CA$80,000•Onsite

About The Position

At Fiserv, we help financial institutions, businesses, and merchants move money and information with speed and confidence. As part of our account management team, this role supports merchant clients by serving as a primary point of contact for operational needs, service support, and account-related guidance. The Bi-lingual Account Manager works across internal teams to strengthen client relationships, resolve issues, support retention, and identify opportunities to improve the client experience.

Requirements

5+ years of experience in account management, client support, or relationship management.
5+ years of experience in resolving merchant account, funding, reconciliation, and service-related issues.
4+ years of experience using CRM platforms and case management tools to document client activity and track issue resolution.
4+ years of experience in Microsoft Office applications, including Excel, Outlook, and Word.
3+ years of experience supporting merchant services, payments, banking, or financial services products.
3+ years of experience in POS equipment support or payment processing operations.
3+ years of experience working in bilingual English and French business communications.
3+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Bachelor’s degree or post-secondary education in business, commerce, or a related field.
Experience supporting enterprise or large-scale merchant clients.
Knowledge of card processing, prepaid solutions, check services, and alternative payment methods.
Experience participating in cross-functional process improvement initiatives.
Ability to manage client escalations and communicate updates to multiple stakeholders.

Responsibilities

Manage a portfolio of merchant and mid-market clients as the primary operational contact for account support needs.
Build client relationships through proactive outreach, regular communication, and follow-up on service needs.
Support client retention and growth by partnering with internal teams to address account needs and route expansion opportunities.
Respond to client inquiries related to pricing, account maintenance, funding, reconciliation, POS upgrades, and service escalations.
Coordinate with internal departments to investigate, resolve, and monitor moderate to complex client issues through completion.
Maintain accurate client records, account documentation, and communication history in CRM and related systems.
Support onboarding, implementation, and activation activities for products and services.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays
Recharge & Refuel vacation (years-of-service tiers)
Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%
Non-Registered Savings Plan (NREG)
Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits