BI Claims Team Lead, Courier Delivery

Reserv

3d • Remote

About The Position

As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Requirements

• Minimum of 5 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience
• Minimum of 3 years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims
• Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment
• Active licensure, home state or designated home state
• Willingness to obtain all relevant licenses within 45 days of hire

Nice To Haves

• Experience managing in a fully remote environment

Responsibilities

• Oversee work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff.
• Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.
• Serve a critical role with the team, the customers, and the client.
• Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
• Switch from claims handling to coaching and feedback.
• Have an agile mindset and the ability to pivot from focus to focus in a moment's notice.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team.
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.
• Serve as backup/ leader when the Manager/Director is out of office.
• Responsible for initial onboarding tasks/ access and new hire cultural immersion.
• Act as a Subject Matter Expert for first-line questions, escalations, roundtable discussions.
• Provide increased reserve and payment authority with the ability to assist with moderate reviews.
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees.
• Act as Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed