APD Claims Manager, Courier Delivery

Reserv

3d•Remote

About The Position

As a Property Damage Liability Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Requirements

Minimum of 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims.
Minimum of 5 years of leadership experience with a preference for experience managing in a fully remote environment.
Active licensure, home state or designated home state.
Willingness to obtain all relevant licenses within 45 days of hire.
Minimum of 10 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience.
Minimum of 5 years of leadership experience with a preference for experience managing in a remote environment.
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
Demonstrated commitment to quality, accuracy, and attention to detail.
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Nice To Haves

Experience managing in a fully remote environment.
Experience managing in a remote environment.

Responsibilities

Overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff.
Leveraging technology and analytics to drive better efficiencies and performance.
Balancing management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Switching from claims handling to coaching and feedback.
Implementing and maintaining best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
Aligning team with client and customer expectations of the claims process.
Serving as a resource for escalated claims.
Fostering a positive work environment, promoting teamwork, and encouraging professional growth and development.
Attracting, hiring, retaining, and providing a high level of training with the support of the rest of the leadership team.
Preparing and presenting comprehensive claims reports, metrics, and analyses to clients and customers; advising clients on claim trends and loss mitigation.
Serving as backup/ leader when the Director/Vice President is out of office.
Responsible for initial onboarding tasks/ access and new hire cultural immersion.
Serving as Subject Matter Expert for first-line questions, escalations, roundtable discussions.
Identifying topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees.
Acting as Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset.