BI Claims Manager, Courier Delivery

Reserv

3d•Remote

About The Position

As a Bodily Injury Manager at Reserv, you will be a working leader providing support to a claims director/vice president with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Requirements

Minimum of 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims (Amazon, DoorDash, FedEx, InstaCart, UPS, etc.)
Minimum of 5 years of leadership experience with a preference for experience managing in a fully remote environment.
Active licensure, home state or designated home state.
Willingness to obtain all relevant licenses within 45 days of hire.
Claims professional - knowledgeable and have a track record of success in commercial transportation (Delivery/ Courier) claims adjudication.
Strong leader - through formal management experience or a proven track record of peer and project leadership, have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
Tech-oriented - excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
Passionate - Claims professional who cares about their team, the customer, and their experience.
Empathetic leader - exercise empathy and patience towards everyone you interact with.
Sense of urgency - at all times.
Creative - challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems.
Curious - want to know the whole story so you can make the right decisions early and be decisive when it counts.
Problem solver - ability to take a 'deep dive' into the details of the business while staying focused on the big picture.
Anti-status quo - don't just wish things were done differently; act on it.
Communicative - comfortable with and understand the importance of phone communications throughout the claims process.
Minimum of 10 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience.
Minimum of 5 years of leadership experience with a preference for experience managing in a remote environment.
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
Demonstrated commitment to quality, accuracy, and attention to detail.
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Nice To Haves

Experience managing in a fully remote environment.

Responsibilities

Overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff.
Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.
Serve a critical role with the team, the customers, and the client.
Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Switch from claims handling to coaching and feedback.
Have an agile mindset and the ability to pivot from focus to focus in a moment's notice.
Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
Align team with client and customer expectations of the claims process.
Serve as a resource for escalated claims.
Foster a positive work environment, promote teamwork, and encourage professional growth and development.
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team.
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.
Serve as backup/ leader when the Director/Vice President is out of office.
Responsible for initial onboarding tasks/ access and new hire cultural immersion.
Serve as Subject Matter Expert for first-line questions, escalations, roundtable discussions.
Utilize increased reserve and payment authority with the ability to assist with moderate reviews.
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees.
Act as Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset.