Beverage Services - Beverage Server

Valley View Casino & Hotel•Valley Center, CA

15h•Onsite

About The Position

Valley View Casino & Hotel is seeking a Beverage Server to provide beverage service to all guests in an efficient, courteous, and professional manner, displaying a high standard of guest service. This position works under general supervision and relies on limited experience, instructions, pre-established guidelines, and good judgment to perform job functions. Team members are expected to uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statements.

Requirements

Must possess and demonstrate a positive attitude.
Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
Ability to work within a team-centered work environment.
Must possess strong organizational and interpersonal skills.
Must have a friendly, energetic personality.
Ability to speak and understand the English language.
Effective communication, organizational, interpersonal, and analytical skills.
Ability to read, analyze, and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form, referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

High school diploma or GED equivalent
One year of beverage service experience.
Previous experience in gaming environment.
Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones and or email.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Provide prompt, efficient, and courteous beverage service to guests in accordance with company policies, procedures, and standards.
Ensure accuracy of purchased beverages and provide accurate change.
Take and fill all beverage orders and assist in maintaining the guests' gaming area in a clean and neat manner.
Monitor guests' needs on a continual basis, ensuring all beverage requests are promptly fulfilled.
Maintain assigned area for cleanliness.
Assist other beverage personnel with maintenance (side work, opening/closing duties) as necessary.
Maintain a working knowledge of company facilities and special events on property to advise guests and fellow Team Members.
Protect Valley View Casino & Hotel by adhering to alcohol beverage control policies, providing responsible alcohol service, and monitoring guest's alcohol consumption.
Inform Food and Beverage Managers when a guest demonstrates signs of intoxication.
Comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS.
Perform other duties as assigned by Food and Beverage Managers, Director, and/or Vice President.
Conduct all responsibilities in a professional and ethical manner.
Maintain a consistent, regular attendance record.
Adhere to performance standards, company policies, and procedures as they relate to the department.