BEVERAGE SERVER

The Pueblo of Sandia•Albuquerque, NM

9d•$7 - $8•Onsite

About The Position

The Beverage Server provides beverage service to guests throughout the gaming floor, including slot machines, table games, and the high-limit gaming area. The role involves taking and fulfilling drink orders promptly, keeping service areas clean and stocked, operating equipment safely, and working with colleagues to provide a positive guest experience. Servers assigned to table games approach customers only between deals, when cards are not in play. The position supports the Pueblo of Sandia’s principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Team members are expected to provide courteous, attentive service, respond to guest concerns, and maintain a professional and approachable demeanor. The role also includes maintaining food and beverage sanitation standards, completing required logs and training, and following financial controls when operating the Poker Room POS system. Work is performed indoors in casino areas and may involve flexible schedules, long hours under stressful conditions, elevated noise, odors, dust, and exposure to common colds or influenza. Duties may take place on varied surfaces and involve prolonged walking, standing, sitting, or crouching. The position requires lifting at least 25 pounds and the physical movements described in the posting.

Requirements

High school diploma, GED certification, or equivalent.
Must be at least 21 years of age.
Must successfully pass a stringent background investigation.
Must complete pre-employment and random drug screening.
Understanding of beverage service procedures and protocols.
Knowledge of minimum temperature requirements for food and drink preservation and applicable Tribal, federal, state, and local sanitary regulations.
Knowledge of basic sanitation in accordance with Indian Health Services requirements.
Ability to understand and accurately relay guest orders through a Point-Of-Sale program.
Strong communication and interpersonal skills, including the ability to deal professionally with the public and attend to customer needs.
Ability to count money and change correctly.
Experience with Point-Of-Sale programs.
Attention to detail and ability to follow written and oral directions from leadership.
Ability to maintain a safe work environment, maintain high standards of personal hygiene, and work harmoniously and professionally with coworkers and supervisors.
Ability to work the required schedule, which may include days, nights, weekends, holidays, split shifts, and overtime as needed.
Ability to work long hours under stressful conditions and lift at least 25 pounds.
Physical ability to perform the listed activities, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.

Nice To Haves

Experience in a restaurant or food service capacity.

Responsibilities

Provide friendly, professional service to guests in the assigned section and respond attentively to their needs.
Take and fulfill beverage orders promptly; in the table games area, approach guests only between deals when cards are not in play.
Remove empty cups and trash from the gaming area and maintain clean drink stations, self-service stations, and equipment in accordance with health and safety requirements.
Replenish supplies such as ice, cups, napkins, and soda bibs in assigned areas, including self-service stations.
Stock refrigerated units to proper bar levels using FIFO rotation and replace empty soda bibs using safe lifting techniques.
Attend daily stand-up meetings and complete computer-assisted training on time.
Complete temperature logs every shift, inform supervisors when additional products are needed, and check equipment daily for problems.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Operate the Poker Room POS system, accurately process sales and change, account for cash, charge, and complimentary sales, and maintain financial controls.
Keep IG cash registers clean and accurately tender and present checks to Poker Room guests.
Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
Build respectful guest relationships, serve as an initial point of contact for inquiries, respond empathetically to problems, and resolve issues in a timely manner.
Perform other job-related duties as assigned.