Beverage Server-FT

PENN Entertainment • Kansas City, KS

10d

About The Position

The Beverage Server provides fast, friendly, professional beverage service to casino guests. The role involves taking drink orders, coordinating with bartenders, assisting with drink preparation, and delivering beverages using full trays. The server monitors guests’ alcohol consumption and intervenes according to guidelines, handles cash transactions, and maintains a clean, stocked, and safe workstation. The position also supports smooth venue operations by working with servers, hosts, supervisors, and kitchen staff, promoting casino events, and appearing in publicity photos. Team members must meet attendance, uniform, appearance, grooming, and policy requirements and perform other related duties as assigned.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to count money and make change correctly.
• Ability to earn and maintain ServSafe certification.
• Ability to earn and maintain TiPS certification.
• Available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards prescribed by company policy.

Nice To Haves

• Knowledge of tray-service cocktail ingredients and/or prior server experience preferred.

Responsibilities

• Resolve service problems according to guidelines.
• Appear in publicity photos.
• Promote casino events and programs.
• Provide fast, friendly, professional beverage service to casino guests and carry full trays on every round.
• Monitor guest alcohol consumption and intervene as needed according to guidelines.
• Take drink orders, communicate with bartenders, assist in preparing drinks, and present drinks to guests.
• Handle money according to procedure, operate the cash register, take money, make change, and make deposits at the end of the shift.
• Maintain a clean and stocked workstation.
• Work as a team member with servers, venue hosts, supervisors, and kitchen staff to maintain smooth and efficient operations.
• Declare tips through the time and attendance system at the end of each shift.
• Meet department uniform, appearance, and grooming requirements.
• Meet attendance guidelines and adhere to regulatory, department, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties safely and responsibly.
• Perform other job-related and compatible duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED