Beverage - Manager - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

About The Position

The Beverage Manager is a dynamic, guest-focused hospitality leader responsible for delivering distinctive beverage experiences across assigned venues and the gaming floor. Through a visible floor presence, team leadership, innovative programming, and disciplined business execution, the role supports guest satisfaction, team member engagement, and Seminole Casino Coconut Creek service standards. The manager leads beverage operations across bars, lounges, gaming-floor service, and other assigned areas; develops and supports team members and supervisors; and contributes to beverage menus, programming, purchasing, labor planning, cost controls, and financial performance. The role also supports beverage technology and service workflows while upholding gaming regulations, company and departmental policies, responsible alcohol service requirements, and safety and sanitation standards. Work is performed partly in a professional office setting and primarily on or passing through the casino floor, where the employee may encounter secondhand smoke and excessive noise. The role frequently involves standing, walking, handling objects, reaching, communicating, tasting or smelling, and lifting or moving up to 50 pounds. Candidates must obtain gaming licensure by successfully completing a background check before beginning employment; checks may include credit and criminal background checks. Native American hiring preference applies.

Requirements

Associate degree or higher.
At least 6 years of experience in a high-volume bartending environment and 2 years of casino beverage supervisory experience, or an equivalent combination of education and/or work experience.
Demonstrated success leading hospitality teams, developing leaders, strengthening guest satisfaction, and managing complex, high-volume beverage operations.
Strong knowledge of beverage trends, service standards, purchasing, inventory, cost controls, and financial reporting.
Excellent interpersonal communication, sound judgment, collaborative leadership, and ability to inspire a diverse team.
Ability to understand Seminole Tribe of Florida policies and procedures, complete required forms and reports, and communicate effectively in English for assigned responsibilities.
Mathematical and cash-handling skills.
Proficiency in Microsoft Word and Excel.
Ability to frequently stand, walk, use hands to handle or feel objects, reach, talk or hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations before beginning employment.

Nice To Haves

Experience with Beverage on Demand (BOSS) or comparable solutions is highly desirable.

Responsibilities

Maintain an active floor presence during peak periods, engage guests and team members, anticipate service needs, and resolve service opportunities in real time.
Promote genuine hospitality, personalized recognition, service recovery, and continuous improvement informed by guest feedback and satisfaction trends.
Ensure beverage quality, presentation, speed of service, cleanliness, and consistent execution across assigned beverage operations.
Recruit, coach, recognize, and retain talent while fostering an inclusive, accountable environment.
Develop supervisors and emerging leaders through coaching, succession planning, performance feedback, and development goals.
Build team engagement through daily communication, pre-shift activities, hands-on training, and reinforcement of service standards.
Collaborate on beverage menus, signature cocktails, premium offerings, seasonal activations, and programming to improve the guest experience and generate revenue.
Manage labor planning, purchasing input, product selection, beverage costs, par levels, and financial performance against approved budgets.
Use sales mix, productivity, guest sentiment, and operating metrics to identify opportunities and support business growth.
Comply with beverage programs and initiatives.
Support Beverage on Demand integration, adoption, and optimization, including service workflows, zone mapping, team readiness, and speed-of-service performance.
Use POS platforms, beverage ordering systems, and operational reporting; partner with IT and cross-functional teams on testing, training, and process enhancements.
Promote technology-enabled hospitality while maintaining personal guest engagement and operational accountability.
Uphold Gaming Commission regulations, Seminole Tribe of Florida and departmental policies, responsible alcohol service requirements, and applicable safety and sanitation standards.
Maintain a clean, safe, organized, hazard-free work environment and oversee staffing, scheduling, training, evaluations, and supervision of assigned personnel.