Beverage Barback

Meskwaki Bingo Casino Hotel•Tama, IA

About The Position

The Beverage Barback keeps beverage service areas and equipment stocked and clean. The role supports beverage operations by maintaining product inventory, communicating shortages and equipment repair needs, documenting product transfers and waste, and assisting bartenders and cocktail servers as needed. The position also involves answering guest questions, responding professionally to complaints, monitoring for signs of intoxication, and following beverage, safety, gaming, and company policies. Full-time opportunities are available. Starting pay is $14.00 per hour plus variable tips, with shift differentials of $0.50 per hour for hours worked from 4 p.m. to midnight and $1.00 per hour for hours worked from midnight to 8 a.m.

Requirements

Must be at least 21 years of age.
Must be able to obtain a gaming license in accordance with Sac & Fox Gaming Commission regulations.
Must communicate effectively, both verbally and in writing, with staff and guests.
Must be able to read and understand written policies and procedures.
Must be reliable, courteous, and friendly, and able to work directly with the general public.
Must be flexible with shifts and days off.
Must be able to handle busy and stressful situations.
Must meet all non-supervisory training and education requirements.
Must comply with company and departmental appearance standards.
Must be able to meet the physical requirements of the role, including prolonged standing or walking, frequent bending, squatting, reaching, balancing, and pushing or pulling equipment, as well as lifting and carrying items of varying weights.

Nice To Haves

Qualified members of the Meskwaki Nation and other Native American Tribes are encouraged to apply and will be given preference in accordance with established procedures.

Responsibilities

Keep beverage coolers, self-serve stations, back bar areas, and cocktail server stations stocked and clean.
Maintain knowledge of beverage products, their use by location, and product storage areas.
Inventory products as directed; communicate shortages and needs to a shift supervisor.
Document product transfers and waste as directed, and follow procedures for securing alcoholic beverage products.
Help maintain beverage equipment, and report needed repairs to a shift supervisor.
Answer guest questions about food and beverage venues and casino promotions; respond professionally to complaints and notify a shift supervisor of complaints.
Immediately report customers who appear intoxicated, and help deter intoxication by monitoring drinks served and visible signs of intoxication.
Report tips in accordance with company policy and federal regulations.
Stay informed about department Memo Book information and communicate effectively with staff, other departments, and outside representatives.
Safeguard company assets and comply with department, company, Meskwaki Gaming Commission, and National Indian Gaming Commission policies and procedures.
Monitor the casino environment and follow safety procedures to protect guests and co-workers.
Work respectfully and effectively with the team to support guest satisfaction, asset protection, and co-worker respect.
Report to work on time in professional attire and meet personal appearance standards.
Follow alcoholic beverage policies and departmental safety regulations; use required safety equipment and a two-person safety lift when changing kegs.
Attend required meetings and training sessions.
Assist bartenders and cocktail servers as needed, and perform other related duties as assigned.