Best Café Staff

DHRM • Richmond, VA

6d • Onsite

About The Position

Best Café Staff work as part of a team to make guests feel special and deliver memorable dining experiences at the Virginia Museum of Fine Arts. The role involves welcoming guests, taking payments, serving food and beverages, maintaining the café and its supplies, and sharing information about the museum. Staff are expected to address guest concerns promptly and respond to requests politely and professionally.

The Best Café team supports the museum’s guest experience and contributes to its mission: revenue from the café and other enterprise operations directly supports museum operations. The café is open daily at 10 AM, closing at 4:30 PM Saturday through Tuesday and at 8:30 PM Wednesday through Friday. The museum is open 365 days a year, and the team offers flexible scheduling with reasonable advance notice based on agreed availability. Selected candidates must pass a criminal history background check.

Requirements

• Excellent interpersonal skills and a professional demeanor with guests and coworkers.
• Ability to read, comprehend, and follow basic directions, menus, and instructions.
• Ability to handle fast-paced, high-volume situations during events.
• Ability to remain calm, professional, and gracious in fast-paced, high-pressure environments.
• Ability to maintain a professional demeanor and appearance during shifts.
• Ability to work independently and effectively with minimal supervision.
• Ability to operate a point-of-sale register system and process credit card and cash transactions.
• Ability to receive feedback well.
• Ability to be prompt and punctual for scheduled shifts.
• Ability to use fine and gross motor skills, finger and hand dexterity, and reach with hands and arms; ability to climb, balance, stoop, kneel, crouch, or crawl; ability to talk and hear; and ability to taste and smell.
• Ability to stand or walk for up to 10 hours.
• Ability to lift or move up to 50 pounds.
• Flexible availability that includes weekends, evenings, and holidays.
• Ability to work as part of a team and adapt to different assignments and directions.

Nice To Haves

• Prior food service experience, particularly in a fast-paced environment or café.
• ServSafe Food Handler’s certification.

Responsibilities

• Greet guests in a friendly and welcoming manner.
• Collect payments from guests.
• Bus and clear tables and perform other cleaning duties.
• Communicate with guests and provide excellent service.
• Serve food and beverages to patrons.
• Maintain daily inventory and restock supplies in the café and back of house.
• Learn about the museum and provide information to guests as needed.
• Resolve guest issues promptly to deliver a memorable dining experience.
• Anticipate and accommodate guest needs and respond to requests politely and professionally.

Benefits

• Flexible scheduling with reasonable advance-scheduling notice based on agreed availability.
• Free admission to special exhibitions for VMFA staff.
• Previews of special exhibitions.
• Employee pricing for select museum programs and classes.
• Discounts at Amuse, Floris, Best Café, and the VMFA Shop.
• Opportunity to build career-supportive relationships and learn and grow in a professional environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed