Best Café Staff
About The Position
Best Café Staff work as part of the Virginia Museum of Fine Arts Food Services team to make guests feel welcome and provide a memorable dining experience. The role involves greeting and serving guests, processing payments, maintaining the café and supplies, and sharing information about the museum as needed. Staff are expected to resolve guest concerns promptly, anticipate guest needs, and maintain a polite and professional manner. The position requires working effectively as part of a team and independently, including in fast-paced, high-volume situations. The café is open every day of the year. It operates from 10:00 a.m. to 4:30 p.m. Saturday through Tuesday, and until 8:30 p.m. Wednesday through Friday. Flexible availability including weekends, evenings, and holidays is required. Selected candidates must pass a criminal history background check.
Requirements
- Excellent interpersonal skills and a professional demeanor with guests and coworkers.
- Ability to read, comprehend, and follow basic directions, menus, and instructions.
- Ability to handle fast-paced, high-volume situations during events.
- Ability to remain calm, professional, and gracious in a fast-paced, high-pressure environment.
- Ability to maintain a professional demeanor and appearance during shifts.
- Ability to work independently and effectively with minimal supervision.
- Ability to operate a point-of-sale register and process credit card and cash transactions.
- Ability to receive feedback well.
- Punctuality and reliability for scheduled shifts.
- Ability to use fine and gross motor skills, finger and hand dexterity, and reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and taste and smell.
- Ability to stand or walk for up to 10 hours.
- Ability to lift or move up to 50 pounds.
- Flexible availability that includes weekends, evenings, and holidays.
- Ability to work as part of a team and adapt to different assignments and directions.
- Successful completion of a criminal history background check is required for employment.
Nice To Haves
- Prior food service experience, particularly in a fast-paced environment or café.
- ServSafe Food Handler certification.
Responsibilities
- Greet guests in a friendly and welcoming manner.
- Collect payment from guests.
- Bus and clear tables and perform other cleaning duties.
- Communicate with guests and provide excellent service.
- Serve food and beverages to patrons.
- Maintain daily inventory and restock supplies in the café and back of house.
- Learn about the museum and provide information to guests as needed.
- Resolve guest issues promptly to deliver a memorable dining experience.
- Anticipate and accommodate guest needs and respond to requests politely and professionally.
Benefits
- Flexible scheduling with reasonable advance notice based on agreed availability.
- Free admission to special exhibitions and previews of special exhibitions for VMFA staff.
- Employee pricing for select museum programs and classes.
- Discounts at Amuse, Floris, Best Café, and the VMFA Shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
