Bengali Interpreter

LanguageLine Solutions

2d•$15 - $19•Remote

About The Position

The Bengali Video-Telephone Interpreter handles on-demand calls and interprets conversations between Bengali and English speakers. The role supports clients across healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. Interpreters convey spoken meaning accurately and professionally, including during conversations involving technical subjects, sensitive cultural differences, or stressful situations. This position provides verbal interpretation, not written translation. This is a remote, work-from-home position. The interpreter must work from a quiet and secure home-office environment, remain available during scheduled work hours, and may experience high call volumes or calls that continue for extended periods without breaks. The role includes paid professional interpreter training and ongoing development, with support from interpreter and technology resources.

Requirements

Fluency in Bengali and English, with knowledge of the associated cultural dynamics.
Ability to provide cultural competency and recognize regional and accent differences to facilitate communication.
Excellent listening, retention, and note-taking skills to support accurate interpretation.
Ability to concentrate, remain detached, neutral, and objective, including during calls about sensitive subjects.
At least 18 years of age.
Legally authorized to work in the United States without current or future employment visa sponsorship requirements.
High school diploma or equivalent.
Ability to adapt to LanguageLine Solutions technology enhancements.
Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
Ability to use a headset for prolonged periods and operate company software and systems.
Sufficient manual dexterity to type or write and ability to lift up to 26 pounds.
Access to a dedicated personal device for business purposes, such as a desktop or laptop with Windows, MacOS, or ChromeOS; a tablet with iPadOS or Android; or a smartphone with iOS or Android.
Access to high-speed internet with at least 5 Mbps download and 3 Mbps upload speeds.
Access to a quiet space free from background noise or distraction.
Must not use restricted Kaspersky products or Huawei hardware.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.
Ability to read and write the requested languages.

Responsibilities

Respond promptly to interpreting sessions and interpret in a friendly, professional manner.
Participate in online, video, and audio training sessions.
Provide audio and video interpretation services and enter data using a dedicated device.
Accurately convey concepts and meanings according to interpretation protocols without omissions or additions.
Speak clearly in Bengali and English with proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout video and audio sessions.
Remain calm during difficult or emergency calls, including calls involving upset or incoherent speakers.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol, including avoiding interaction with the Limited English-speaking Person without client permission.
Use appropriate terminology and understand protocols and common practices across industries, including medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Meet company service standards during potentially emotional or stressful calls, extended calls, and periods of high call volume.

Benefits

Paid professional interpreter training and continuous development.
Incentives for meeting attendance targets.
Paid sick leave in accordance with applicable law.
Medical, dental, and vision coverage.
Employee Assistance Program (EAP).
Accident, critical illness, life, AD&D, inpatient hospital, and short-term disability insurance.
401(k) retirement plan.
Employee referral program.
Advancement opportunities within the organization.
Interpreter support.
Inclusive and diverse work environment.