Benefits & Wellness Coordinator

Herr Foods Inc. • Nottingham, PA

9d • Onsite

About The Position

Herr Foods Inc. is seeking a qualified individual for the Benefits & Wellness Coordinator position to join their Nottingham, PA team. This role is responsible for responding to employee benefit and wellness inquiries, coordinating and communicating benefit & wellness programs, and providing exemplary customer service. The company has been committed for over 75 years to making their family business an enjoyable place to work and is the largest privately owned salty snack food manufacturer and distributor in the country.

Requirements

• High school degree or equivalent, associate degree preferred.
• Minimum of 1 year of relevant experience or a combination of knowledge, skills, and abilities in Human Resources and/or Benefits.
• Customer service-related experience a plus.
• Bilingual/Spanish speaking strongly preferred.
• Demonstrated ability to maintain strict adherence to HIPAA & confidentiality requirements.
• Courteous with strong customer service orientation and demonstrated listening skills.
• Ability to understand and communicate sense of urgency.
• Self-motivated with demonstrated strong work ethic, the ability to work within tight deadlines, and paying attention to detail while delivering stellar customer service.
• Proven ability at problem-solving and enjoys an environment where multitasking is a must.
• Demonstrates flexibility to adapt to changes quickly and think conceptually and execute in a timely manner.
• Proven ability to prioritize and appropriately discern urgency.
• Knowledge of Microsoft Office and ability to learn industry-specific software in a reasonable amount of time, with the ability to change work habits as the company continues to implement advances in technology.

Nice To Haves

• Intermediate experience with Microsoft PowerPoint and Excel a plus.

Responsibilities

• Act as the first point of contact for employee’s benefit and health plan inquiries.
• Troubleshoot and resolve issues ranging from simple to complex questions/concerns, using relatively thorough knowledge of HR & benefit policy and procedures & Internal HR processes.
• Provide employees with accurate, consistent, and timely responses and explanations with the goal of solving the question or issue at first initial contact.
• Research and follow-up with employee on a regular basis and in a timely manner for issues requiring more extensive troubleshooting.
• Provide employee assistance for all health and life benefit & retirement plans by explaining plan provisions, benefit enrollments, and procedures, and guiding employees through new hire enrollment, life status changes, and early retiree enrollment.
• Provide employees with hands on help for technological support for benefit and wellness related needs.
• Assist with the coordination, communication, and administration of the Open Enrollment process, including conducting OE meetings and presentations.
• Facilitate benefit program presentations as part of the new hire orientation process.
• Complete Qualified Medical Support Notices and HIPP Surveys, along with other governmental requests for benefit-related information.
• Completes employee requested verification documentation related to health and benefit plans.
• Coordinate discount programs with vendors to promote discounted employee rates.
• Coordinate table day events for the company’s various discount and benefit vendors to promote available programs to all employees.
• Collaborate with payroll/benefits team to monitor benefit deductions and adjust premiums and arrears when necessary.
• Maintain and update all resource materials for use, communication, and reference for the company.
• Perform any day-to-day benefit administration needs within the HRIS system, ensuring employee data is updated accurately.
• Provide data entry support to HRIS Analyst.
• Assist the Leave Management Specialist in determining owed benefit premiums for those on unpaid leaves of absence, creating invoices and tracking payments.
• Act as a back up to the Leave Management Specialist as needed, collecting leave of absence documentation and certifications, confirming leave program eligibility, and distributing notices as required by federal, state, and local regulations.
• Cover the Human Resources front desk and provide overflow call coverage as needed.
• Assist with special projects as needed.
• Design, coordinate and communicate wellness initiatives and programs to ensure all employees are informed of wellness programs.
• Encourage and drive increased participation in program initiatives through creativity and consistent administration of programs.
• Lead a Wellness Committee and coordinate various wellness programs with the assistance of the committee and designated wellness champions.

Benefits

• Medical, dental, hearing and vision insurance.
• Marathon Health Clinic - a premier on-site healthcare provider.
• Opportunity to contribute to a 401k with company match, company profit sharing.
• Paid vacation, holiday and sick time.
• Paid Employee referral program.
• Long term disability, life insurance, accident, hospital and critical illness indemnity plans, and legal plans.
• EAP services
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees