Benefits Technology Analyst

SULLIVANCURTISMONROE INSURANCE SERVICES, LLC • Irvine, CA

2d • $70,000 - $90,000 • Onsite

About The Position

The Benefits Technology Analyst is responsible for managing, configuring, and supporting client benefits administration technology solutions. This role collaborates closely with internal teams, clients, and third-party vendors to deliver seamless system implementations, renewals, and ongoing maintenance. The Analyst serves as a technical subject matter expert, troubleshooting complex issues, conducting data audits, and ensuring compliance with applicable regulations. This position requires strong analytical skills, organization, and the ability to clearly communicate technical concepts to both technical and non-technical audiences.

Requirements

• Bachelor’s degree required; degree in Human Resources, Information Systems, Business Administration, or a related field preferred.
• Minimum of 3–5 years of experience in benefits technology configuration, HRIS analysis, or benefits consulting.
• Hands-on experience with HRIS or benefits administration platforms (e.g., ADP Workforce Now, Paycom, Paylocity, EmployeeNavigator, bswift, Paycor, PlanSource, or similar). Experience with multiple systems is preferred but not required; candidates with strong expertise in one platform and a demonstrated ability and desire to learn additional systems are encouraged to apply.
• Advanced proficiency in Microsoft Excel, including XLOOKUP, VLOOKUP, Pivot Tables, and complex formulas.
• Working knowledge of EDI file feeds, 834 data mapping, and secure file transfer protocols (SFTP).
• Strong project management, organizational, and time management skills.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly.

Nice To Haves

• Experience with multiple systems is preferred but not required; candidates with strong expertise in one platform and a demonstrated ability and desire to learn additional systems are encouraged to apply.

Responsibilities

• Serve as a technical subject matter expert for benefits modules across a variety of HRIS/HCM and benefits administration platforms.
• Configure and build web-based enrollment systems tailored to client-specific needs, from initial setup through testing and deployment.
• Lead technical setup for annual open enrollments and renewals, including eligibility rules, plan structures, rates, and workflows.
• Analyze client benefit plans to map plan structures, pricing models, payroll deductions, and carrier requirements.
• Manage full-cycle system implementations, renewals, and onboarding projects, ensuring successful and timely execution.
• Partner with Account Executives, Account Managers, and Account Coordinators to align technology solutions with client strategies.
• Train clients and internal team members on system functionality and best practices.
• Provide ongoing troubleshooting and escalation support for complex system issues.
• Manage and troubleshoot EDI carrier file feeds (including 834 formats) and SFTP transmissions.
• Investigate and resolve data discrepancies, file errors, and transmission issues in coordination with vendors and carriers.
• Conduct detailed data audits using advanced Excel functions to ensure accuracy and integrity.
• Maintain system configurations in compliance with COBRA, HIPAA, ERISA, Section 125, PPACA, and related regulations.
• Document and maintain standard operating procedures for system configuration and workflows.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Perform additional duties and responsibilities as assigned.

Benefits

• Consistently adhere to high professional standards, exemplifying the company's mission and core values in all daily activities.
• Maintain strict confidentiality regarding all information concerning clients, carriers, and other sensitive company related information.
• Exhibit leadership qualities and set a positive example for others, inspiring team members to excel and fostering a culture of continuous improvement.
• Demonstrate outstanding customer service skills both internally and externally through effective communication, respect, and integrity in all interactions.
• Demonstrate a proactive commitment to personal and professional development by actively seeking out and engaging in various learning opportunities. This includes participating in relevant training programs, attending workshops, seminars, and webinars, and regularly reading articles in industry publications to stay updated with the latest trends and best practices.
• Display a positive and respectful attitude while working collaboratively with colleagues, actively contributing as a team member to achieve departmental and companywide objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level