Benefits Support Associate

Conduent • Remote, NC

12d • $33,600 - $42,000 • Remote

About The Position

As a valued member of the Beneficiary Support Team, you’ll be a steady, compassionate presence for individuals navigating sensitive life transitions. You’ll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity. Each interaction is deeply meaningful. You’ll manage a consistent volume of inbound calls, provide resolutions, and communicate important information and navigate multiple systems —all while maintaining grace under pressure. Alongside your call duties, you may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks. Your role is rooted in empathy, communication, and professionalism. You’re not just answering phones, you’re helping people find peace and understanding during some of their most vulnerable moments.

Requirements

• Previous customer service and/or call center experience
• Experience supporting employee benefits or working in a benefits call center
• Empathy and emotional intelligence when engaging with others
• Keyboarding and Microsoft Office proficiency
• Strong verbal and written communication skills
• The ability to multi-task, stay organized, and solve problems efficiently
• A professional demeanor with the ability to maintain focus in emotionally charged situations
• A high school diploma or GED
• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification

Nice To Haves

• Background in health and welfare benefits or similar support roles

Responsibilities

• Manage a consistent volume of inbound calls
• Provide resolutions to beneficiary inquiries
• Communicate important information
• Navigate multiple systems
• Process claims
• File paperwork
• Perform other administrative tasks

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work!
• Plenty of growth opportunities!
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED