Client Support Associate, Employee Health & Benefits

Marsh McLennan•Raleigh, NC

7d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Support Associate for their Employee Health & Benefits team. This role involves coordinating information for client service requests and providing it to the client team for a prompt response. The associate will gain a thorough understanding of the different roles within the agency and the specific line of business. Working under the guidance of a Client Manager, Strategic, and/or Consultant, the associate will communicate with individuals inside and outside the organization with a customer service-oriented approach. Responsibilities include problem-solving, consultation, and providing advice and interpretation of policies and regulations. While collaborating with outside vendors, the associate will not have the authority to make commitments on behalf of the organization. The role requires handling and protecting confidential information.

Requirements

Bachelor's degree or equivalent work experience required
Proficient knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Strong analytical skills
Basic math knowledge
Familiarity with accounting principles and best practices
Own transportation to attend in-house and external meetings/events as required.

Nice To Haves

Life & Health License or ability to obtain within 90 days
Prior experience within insurance industry preferred

Responsibilities

Coordinating information for client service requests and providing it to the client team for a prompt response.
Gaining a thorough understanding of the different roles within the agency and the specific line of business.
Engaging in communication with individuals both inside and outside the organization, maintaining a customer service-oriented approach.
Problem-solving, consultation, and providing advice and interpretation of policies and regulations.
Handling confidential information and ensuring its protection.