Benefits Associate

LanguageLine Solutions

11d•Remote

About The Position

At Health Advocate, we're on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don't just answer questions—we solve problems, provide guidance, and make a meaningful difference in people's lives every day. As a Benefits Associate, you'll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you'll have a direct impact on improving the member experience.

Requirements

Minimum one year of customer service, healthcare, insurance, or employee benefits experience
Experience in a call center environment preferred
Strong communication, listening, and problem-solving skills
Ability to explain complex topics in a simple, easy-to-understand manner
Organized, detail-oriented, and comfortable managing multiple priorities
Proficient with Microsoft Office and technology platforms
Passion for delivering exceptional service and building trust with members
A private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access to confidential information
Sufficient desk space to accommodate a dual-monitor workstation and related equipment
Reliable high-speed internet service with a minimum download speed of 200 Mbps
The ability to work independently in a professional home office environment free from distractions during scheduled work hours

Nice To Haves

Benefits Administration
Employee Benefits Enrollment
Health Insurance
Medicare
COBRA Administration
Healthcare Navigation
Employee Advocacy
Insurance Customer Service
Healthcare Contact Centers

Responsibilities

Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions.
Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes.
Research complex benefit issues, identify solutions, and ensure members receive the support they need.
Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience.
Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions.
Deliver an excellent member experience while meeting performance, quality, and productivity standards.