Benefits Support Associate, Missed Enrollments
About The Position
Benefits is one of Rippling's largest and most important product categories. The Benefits Operations team is critical to getting companies enrolled in the right benefits, and manages tens of thousands of enrollments every year. Rippling is looking for an Support Associate to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
Requirements
- 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required.
- Strong communication skills (written and verbal)
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
- Strong problem solving, research and conflict resolution skills
- Strong desire to learn about subject matter and new processes surrounding the work
- Prior experience at a Saas/start-up company preferred
- Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.)
- Experience with Jira
Nice To Haves
- Knowledge of EDI/API Configurations and Setups
- Client De-escalation experience
- Professional use of Gemini, Chat GPT, or a similar LLM
Responsibilities
- Act as the primary point of contact for our clients, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
- Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
- Communicate with stakeholders throughout the duration of assigned projects
- Manage complex escalations and issues
Benefits
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
