Benefit Service Coordinator (Emerging Professional)

External•Portland, OR

5d•Hybrid

About The Position

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same. TPG’s success is driven by a culture that values partnerships. We’re looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates. Are you ready to join an amazing organization that has won too many “Employer of Choice” awards to list? Let’s work together! The Partners Group currently has an outstanding opportunity for an early-career, detail-oriented professional to join our Employee Benefits team in Portland, Oregon as a Benefits Service Coordinator! This role is well suited for someone early in their career who brings curiosity, strong organization, and a genuine interest in building relationships. If you enjoy learning by doing, take pride in getting the details right, and are motivated to grow in a collaborative environment, you’ll find strong alignment here. How you will make an impact at TPG TPG’s IGNITE Program is designed to start your insurance career off right. You will receive in-house training, a behind-the-scenes look at each of our business units, time with senior leadership, mentoring, and more! You will receive hands-on training by first learning how to support your team and clients in a client service role, which can also prepare you for a career path in Sales or Client Service. Rather than throwing you in without a life preserver, we give you “swimming lessons” so you can develop the business acumen and expertise needed to be able to build your career with us. TPG serves many household brands. We can’t mention them here, but you will find them in your local grocery store, on billboards, and more. Why work for one great company when you can work with many? As a Benefits Service Coordinator, you’ll play a hands-on role in supporting the delivery of employee benefits solutions for our clients by partnering closely with Account Managers and service teams. From coordinating renewals to preparing proposals and supporting client communications, your work ensures accuracy, timeliness, and a seamless experience for both clients and carrier partners. You’ll help keep complex processes moving forward, contributing directly to client retention and the high level of service TPG is known for. Just as importantly, this role is designed as a foundation for growth - offering exposure to all aspects of the employee benefits lifecycle and the opportunity to build lasting industry expertise. As a future Benefits Account Manager, you will put clients’ best interests first. You will be a partner who solves problems by building custom insurance strategies that discover, protect, and enhance your clients’ future. You’ll establish relationships and nurture them for many years to come.

Requirements

0–2 years of professional or internship experience, with at least 1 year of customer service experience
High school diploma or equivalent required
Strong attention to detail, organization, and ability to manage multiple priorities and deadlines
Clear and professional written and verbal communication skills
Proficiency in Microsoft Office, including Excel and PowerPoint
Ability to obtain a Life & Health license within 90 days of hire, with support provided as part of onboarding

Nice To Haves

Associate or bachelor’s degree in a relevant field preferred
Prior experience in insurance, employee benefits, HR, or administrative support
Familiarity with Salesforce or similar CRM systems
Involvement in leadership roles, student organizations, or community initiatives
Demonstrated accountability and ability to follow through on multiple requests independently
A proactive mindset with a strong desire to learn and grow within the industry

Responsibilities

Coordinate renewal processes by requesting carrier quotes, tracking timelines, and preparing supporting materials
Prepare proposals, market surveys, and client-facing deliverables that support benefits recommendations
Serve as a liaison between clients, carriers, and internal teams to address service requests and resolve issues
Support open enrollment efforts by preparing materials, coordinating logistics, and assisting with communications
Maintain accurate records and updates within internal systems to reflect client plan changes and decisions
Assist with onboarding new clients and contribute to ongoing reporting and administrative projects