Benefits Reconciliation Team Specialist

Strada•Tallahassee, FL

2d•$33,040 - $61,360•Onsite

About The Position

A Benefits Reconciliation Team Specialist is responsible for working benefit related cases. It is critical to demonstrate expertise in core benefits and/or HR services, plan knowledge, procedures, best practices, as well as superior customer care skills. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Requirements

High School diploma or GED
At least 4 years of customer service experience, or a combination of education and experience:
Knowledge of basic computer operations
Ability to demonstrate excellent customer service/support skills.
Ability to demonstrate excellent written and oral communication skills.
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner.

Nice To Haves

Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Responsibilities

Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed.
Recognizing/acknowledging the need for additional research to resolve any issues reported by the customer and handle this casework throughout shift.
Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Strada’s policies and procedures. Website navigation for the employee may be needed as well.
Creating and updating employee files in database, as authorized.
Staying current on Strada’s programs and services through on-going training provided by Strada and self-study.
Staying current on client’s programs and provisions through on-going training.
Researching and processing refunds received from agencies, universities, and requests from employees to refund monies that are due to the employee/retiree or COBRA participants due to various statuses of change (QSC, death termination, reduction). Funds are returned to employees via warrants or EFTs.
Audit of the refund request before sending it to the state for processing.
Processing of beneficiary affidavits, warrants, and DIP.
Exhibiting a major attention to detail throughout the process.
Knowledge of benefit programs and services.
To assist in any area of the Fiscal team when needed.
Flexibility to work as backup for Tier 1 as necessary.
Other duties, as assigned by your immediate supervisor and/or manager.