Benefits Operations Manager

Four Winds Casinos Career Site•New Buffalo, MI

About The Position

Responsible for administering employee benefits and workers’ compensation. The role develops cost-control procedures and administers benefit programs, evaluates plans against other employers, analyzes industry survey results, and recommends changes to maintain the company’s competitive position. It works with the benefits broker on cost information and plan recommendations, implements approved plans and changes, communicates benefit information, supports employee enrollment and seminars, and advises management and employees on benefits. The position prepares benefit documentation with legal consultation, coordinates with insurers and other administrators, ensures timely and accurate compliance, supports compliance with the Employee Retirement Income Security Act, and oversees legally required reports and applications. It monitors changes to state and federal benefits laws and coordinates company benefits with government-sponsored programs. The manager supervises benefits specialists and promotes wellness participation, employee development, respectful communication, and a positive casino guest experience. The job requires a Level 2 Gaming License. The work environment is usually quiet to moderate in noise and is typically smoky. Physical activities include regularly talking or hearing; frequently standing, walking, sitting, and handling objects; and occasionally reaching with the hands and arms.

Requirements

Five years of experience in benefits, training, or an equivalent combination of education and experience.
Bachelor’s degree or equivalent in a related field preferred.
Computer literacy in Microsoft Excel and Word or related software.
Strong organizational skills required.
Ability to read, analyze, and interpret complex technical, financial, and legal documents.
Ability to write effective letters, memos, speeches, and articles for publication.
Ability to respond to inquiries or complaints from staff, guests, regulatory agencies, or business community members.
Ability to communicate effectively one-on-one and in small and large groups, and present information to top management and public groups.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and work with probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions, and to interpret technical instructions involving mathematical or diagram form and multiple variables.
Level 2 Gaming License.

Nice To Haves

Excellent oral and written skills preferred.

Responsibilities

Develop cost-control procedures to maximize benefit coverage at the lowest possible cost to the company and employees.
Administer employee benefits programs, including retirement plans, medical and dental coverage, EAP, term life insurance, temporary disability programs, and accidental death policies.
Evaluate company benefits in collaboration with the Compensation and Policy Analysis Operations Manager, comparing them with other employers’ plans and available survey and information sources.
Plan, develop, or participate in area and industry surveys; analyze results and recommend actions to management.
Develop specifications for new plans or modify existing plans to maintain the company’s competitive position in the labor market.
Work with the benefits broker to develop cost information for new plans and recommend employer-employee cost sharing to management.
Implement approved plans and changes by preparing announcements, booklets, and other employee communications.
Conduct employee meetings, arrange enrollment in optional plans, and conduct benefit seminars.
Revise and reissue benefits communications materials as needed.
Advise and counsel management and employees on existing benefits.
Promote and encourage participation in wellness programs.
Prepare and execute benefit documentation, including original and amended plan texts, benefit agreements, and insurance policies, with legal consultation.
Instruct insurance carriers, trustees, and other external administrative agencies to implement benefit program changes and ensure prompt, accurate compliance.
Ensure company compliance with the Employee Retirement Income Security Act.
Supervise preparation of reports and applications required by law for federal and state agencies and other regulatory bodies.
Review and analyze changes to state and federal benefits laws and report necessary or suggested changes to management.
Coordinate company benefits with government-sponsored programs.
Supervise benefits specialists.
Promote a positive guest experience, mutual respect, dignity, integrity, open discussion, employee training and development, and advance explanations of decisions and procedures.