Benefits Navigator

Elevate Health•Tacoma, WA

11d•$27 - $30•Hybrid

About The Position

The Benefits Navigator helps individuals and families understand, access, and enroll in public health and income support programs that improve health and stability. Working in community settings, the Benefits Navigator provides culturally responsive, person-centered assistance with eligibility screening, applications, renewals, and education for programs including Medicaid, Medicare, Apple Health, WA Cares Fund, and other state and federal public benefit programs. The Benefits Navigator serves as a trusted resource, building relationships with community members and partner organizations to reduce barriers to healthcare access and promote long-term benefit retention.

Requirements

Associate degree in public health, social work, human services, healthcare administration, or a related field; or an equivalent combination of education and relevant experience.
Minimum of four years of direct experience working in programs related to health improvement, community services delivery systems, and other functions specific to effective care or benefits coordination.
Experience providing direct case management, community outreach, or enrollment assistance.
Experience working with diverse populations and individuals experiencing barriers to healthcare or public benefits.
Strong communication, interviewing, and problem-solving skills.
Confident presentational skills.
Proficiency with Microsoft Office and web-based applications.

Nice To Haves

Bachelor’s degree in public health, social work, human services, healthcare administration, or a related field.
At least 2 years of experience with benefits navigation, including Medicaid, Apple Health, Washington Healthplanfinder, Medicare, and other public benefit programs.
Certified Application Counselor (CAC), Navigator, or willingness to obtain certification.
Bilingual or multilingual candidates preferred.
Experience conducting community presentations or public education.

Responsibilities

Plan and conduct community outreach activities to increase awareness of WA Cares and public health coverage programs.
Deliver presentations, workshops, and informational sessions to community groups, employers, healthcare providers, and partner organizations.
Develop and maintain relationships with community partners, local agencies, and stakeholders to expand program reach.
Participate in community events, health fairs, and outreach campaigns.
Distribute educational materials and communicate program updates in culturally and linguistically appropriate ways.
Screen individuals for eligibility for WA Cares benefits.
Assist eligible participants in completing WA Cares benefit applications and gathering required documentation.
Provide enrollment assistance for Medicaid, Washington Healthplanfinder plans, and other available health insurance programs.
Provide redetermination and reenrollment assistance for Medicaid enrollees.
Explain eligibility requirements, benefits, timelines, and participant responsibilities.
Troubleshoot enrollment barriers and provide follow-up assistance until applications are completed.
Conduct individualized needs assessments.
Connect client with appropriate community resources, healthcare providers, and social service programs.
Maintain accurate client records and documentation while protecting confidentiality.
Follow up with participants to ensure successful enrollment and continued access to benefits.
Assist clients in understanding renewal requirements and reporting changes when applicable.
Maintain accurate records in required databases and case management systems.
Track outreach activities, enrollments, and performance metrics.
Prepare reports as requested.
Stay current on program policies, eligibility criteria, and regulatory changes.
Participate in required training and professional development.
Work closely with internal staff, healthcare providers, community organizations, and state agencies.
Participate in team meetings and collaborative planning efforts.
Share best practices and contribute to continuous improvement of outreach and enrollment processes.
Other duties as assigned.