Benefits Manager, Pharmacy Plans, Benefits Experience and Technology (BXT)

Amazon • Seattle, WA

1d • Onsite

About The Position

Join Amazon's Global Benefits team and help reshape how employers approach pharmacy benefits. Our team has built the first employer sponsored modular pharmacy benefit structure designed around transparency, flexibility, and members need. In this role, you'll drive meaningful changes in a highly complex system and build innovative solutions that improve health outcomes as well as the care experience itself. In this role, you’ll join others who are leading the charge in shaping employer pharmacy benefit reform. If you want to drive systemic changes while building the future of how pharmacy benefits, this is your chance to make an impact for Amazon and the industry.

You'll lead the operational management of Amazon's innovative pharmacy benefit program, working at the intersection of healthcare innovation, member experience, and strategic transformation. In this role, you'll evaluate key performance measures, optimize program operations, and collaborate with cross-functional partners to deliver pharmacy solutions that prioritize transparency, flexibility, and real member needs.

This position requires extensive expertise in pharmacy benefits management and health plan technology within a complex, matrixed environment. You’ll partner with the US Pharmacy Benefit Strategy Leader, vendor partners, Amazon Health Services (AHS), and cross-functional stakeholders to deliver on our pharmacy benefit vision. This role will lead strategic program management of Amazon's pharmacy benefit program—a role which requires the ability to deliver predictable results through ambiguity, extensive experience in pharmacy benefit management, knowledge of ERISA and its implications on our work, HIPAA regulations, health tech integrations, data analytics, and vendor management. Within Amazon Benefits Experience and Technology, this role has a particular focus on implementing member-centric innovations while managing complex vendor relationships within Amazon's innovative pharmacy benefit model.

Requirements

• Bachelor's degree or above in Healthcare, Business, Human Resources, or related field
• 2+ years of vendor management experience
• 2+ years of data analysis experience
• 4+ years of Microsoft Office products and applications experience
• 5+ yrs of experience leading strategic and operational pharmacy program or product management in a complex and matrix environment

Nice To Haves

• Master's degree in Healthcare, Business, Human Resources, or related field
• 5+ yrs of experience in employee pharmacy benefit plan design and implementation
• 2+ yrs of experience working in pharmacy care delivery or pharmacy benefit management operations
• Demonstrated experience with member or customer support programs and pharmacy benefit management strategies
• Track record of successfully delivering large, complex projects with multiple stakeholders
• Experience working in innovative or transformational pharmacy benefit models
• Proven ability to translate complex data into actionable insights and executive-level recommendations
• Demonstrated commitment to challenging conventional approaches and driving meaningful changes in healthcare delivery

Responsibilities

• Lead day-to-day execution and strategic design of our innovative disaggregated pharmacy benefit model, ensuring alignment with our commitment to member experience and program objectives
• Monitor pharmacy vendor performance and evaluate the effectiveness of pharmacy benefit design improvements, using data-driven insights to inform ongoing optimization
• Synthesize program data, including member feedback and operational metrics, into actionable recommendations that enhance our pharmacy benefit model and member experience
• Develop product specifications and requirements for technical teams to build new pharmacy solutions and cross-vendor integrations that support our strategic vision
• Actively manage benefits operations, benefits technology, pharmacy procurement, finance, communications, contracting, and compliance to support cross-functional initiatives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level