Benefits Manager, Americas

Workiva Inc.•Remote - IA, IA

7d•$106,000 - $172,000•Remote

About The Position

At Workiva, we are committed to supporting our employees through every stage of their personal and professional journeys. As our Benefits Manager, Americas you will be the operational heartbeat of our health, welfare, and leave programs across the United States and Canada. Reporting directly to the Director of Global Benefits, you will own the benefit delivery for our largest employee population, supporting roughly 2,300 employees in the US and Canadian entities. This is a high-visibility, high-impact role that balances deep empathy with absolute compliance. You will serve as the premier subject matter expert for complex leave administration, accommodations, and competitive cross-border plan management. The Benefits Manager, Americas administers and maintains the company’s health, welfare, and retirement benefits programs across the Americas region, including group medical/dental/vision, life insurance, disability, retirement savings, and time-off policies. This role oversees the day-to-day operations of regional brokers and third-party administrators (TPAs), ensures strict compliance with local labor and benefit laws, and manages complex leave of absence and interactive ADA accommodation processes.

Requirements

6+ years of progressive HR/Benefits experience, with a heavy emphasis on U.S. benefit operations and multi-country Americas coverage (LATAM/Canada experience highly preferred)
Bachelor’s degree in HR, Business, or a related field
Deep, working knowledge of FMLA, ADA interactive processes, ERISA, COBRA, HIPAA, and Affordable Care Act (ACA) compliance
Strong proficiency in Workday Benefits Administration and advanced Excel or Google Sheets for data analysis
Less than 10% travel for customer and internal collaboration
Reliable internet access for remote work as needed

Responsibilities

Serve as the internal lead for all Americas leave programs.
Manage the end-to-end interactive process for ADA/accommodations, partnering closely with Legal, People Business Partners, and People Services Team to ensure compliant, compassionate outcomes.
Oversee the annual open enrollment process, wellness initiatives, ACA reporting, non-discrimination testing, and 401(k) plan administration for ~2,000 domestic employees.
Partner with regional brokers to manage and optimize supplemental and statutory benefits in Canada staying ahead of local legislative shifts.
Hold carriers and TPAs accountable to rigid SLAs.
Act as the primary escalation point for complex claims or employee issues.
Partner with the People Systems team to ensure Workiva’s HCM (Workday) runs flawless integrations with benefits vendors and payroll.
Champion the adoption of AI-driven tools to enhance operational agility. This includes identifying opportunities to automate repetitive data collection and validation tasks, streamlining workflows for leave administration, and utilizing predictive insights to improve benefit compliance.
Works on highly ambiguous problems where analysis of benefit data requires an evaluation of intangible factors.
Identifies alternative procedures to establish the best path forward for plan design and compliance.
Consistently makes decisions that impact the short- and long-term goals of the regional benefits function.
Exercises independent judgment in methods, techniques, and evaluation criteria.
Collaborates across the broader Total Rewards and People & Culture organizations, adapting communication style to handle sensitive employee matters with high cultural awareness and global nuance.