Benefits Manager for Americas

Verifone•Atlanta, GA

2d•Onsite

About The Position

This is a dual-focus benefits role sitting within the global HR team. The primary responsibility is ownership of the US benefits program, one of the organization’s largest and most complex benefit portfolios, covering medical, dental, vision, 401(k), life insurance, short- and long-term disability, FSA/HSA, commuter benefits, and the Employee Assistance Program. Alongside the US remit, the role takes ownership of benefit programs in Canada and Latin America — managing renewals, compliance, and employee experience across the Americas region in partnership with regional HR managers and local brokers. The role also provides ad-hoc support to EMEA and APAC as required. This role is ideal for a benefits professional who has deep US expertise and is ready to extend their scope across the Americas or someone with broad North American experience who wants to anchor their role in a large, high-visibility US program. Familiarity with Canadian and/or LATAM benefit landscapes is a plus!

Requirements

5-8+ years of progressive US benefits experience, experience with an unbundled self-insured program is preferred
Deep knowledge of US benefit plan types (medical, dental, vision, 401(k), life, STD/LTD, FSA/HSA, COBRA, EAP) and the vendor/carrier landscape
Strong working knowledge of US benefits compliance: ERISA, ACA, HIPAA, FMLA, IRS regulations, non-discrimination testing, and Form 5500
Proven experience managing Open Enrollment end to end — from plan design and carrier negotiations through to system build and employee communications
Experience administering or overseeing a 401(k) plan, including record-keeper management and annual compliance filings
Proficiency in benefits administration platforms and HRIS systems (e.g. Workday, ADP)
Strong analytical skills — comfortable working with claims data, utilization reports, cost modelling, and presenting insights to senior stakeholders
Excellent project management and organizational skills; able to manage multiple vendors, deadlines, and workstreams simultaneously
Clear, confident communicator — able to simplify complex benefit topics for employees and articulate data-driven recommendations to leadership

Nice To Haves

Familiarity with Canadian and/or LATAM benefit landscapes is a plus!

Responsibilities

Own and manage the full US employee benefits program, serving as the primary subject matter expert for all US benefit matters
Lead the annual US Open Enrollment process end to end: plan design review, vendor negotiations, system configuration (HRIS/benefits platform), employee communications, and post-enrollment reconciliation
Manage relationships with US benefit carriers and brokers (medical, dental, vision, life, disability, FSA/HSA, EAP, commuter). Negotiate annual plan renewals and renewals strategy with carriers, benchmarking costs and coverage against market data; prepare recommendations for sign-off
Administer and optimize the 401(k) plan in partnership with the record-keeper (Fidelity); ensure plan compliance including non-discrimination testing, Form 5500 filing, and plan document updates
Manage COBRA administration and ensure compliance with ERISA, ACA, HIPAA, FMLA, and all applicable federal and state regulations
Partner with Payroll to reconcile benefit deductions, resolve discrepancies, and ensure accurate W-2 reporting of benefit-related income
Oversee the benefits administration, including employee-facing content, and Open Enrollment workflow
Respond to escalated employee benefit queries and ensure a high standard of employee experience throughout the benefits lifecycle
Maintain a compliance calendar covering all federal and state benefit filings, notices, and deadlines (ACA 1094/1095, PCORI, Form 5500, SARs, SPDs, SMMs)
Ensure Summary Plan Descriptions (SPDs) and plan documents are current and legally compliant; coordinate with Legal and external counsel as required
Manage ACA affordability analysis and ensure the organization remains compliant with employer mandate requirements; track and resolve IRS inquiries
Stay current on legislative and regulatory changes (e.g. state-level mandates, SECURE Act updates, mental health parity rules) and assess impact on plan design
Manage annual non-discrimination testing for all applicable plans; liaise with actuaries and plan administrators on corrective distributions where required
Support internal and external audits of benefit plans, providing documentation, data, and process narrative as required
Lead the day-to-day management of the employee wellbeing program for the region, including EAP, mental health resources, wellness reimbursements, and any voluntary benefit offerings
Design and deliver benefit communications throughout the year — Open Enrollment guides, new hire onboarding materials, life event communications, and benefits FAQs
Analyze benefits utilization, claims experience, and employee feedback to identify gaps, cost trends, and plan improvement opportunities; present findings and recommendations annually to senior leadership
Own the renewal cycle for benefit plans in Canada and Latin America, managing timelines, broker relationships, and stakeholder approvals across all entities in the region
Maintain a renewal calendar for Americas markets, flagging upcoming renewals to relevant stakeholders and ensuring no deadlines are missed
Review broker renewal submissions, benchmark proposals where possible, and escalate significant cost increases or plan changes for approval
Coordinate with Finance on purchase orders, invoice processing, and fringe rate tracking for Americas entities; provide input into global fringe tracking as required
Provide ad-hoc support to EMEA and APAC regional teams as required
Provide benefits data and support during M&A activity, restructuring events, and HR due diligence processes
Serve as the primary contact for all US benefit vendors and brokers; conduct regular performance reviews and hold vendors accountable to SLA commitments
Partner closely with US HR Business Partners, Payroll, Finance, Legal, and IT to deliver seamless benefit administration and employee experience
Build effective working relationships with regional HR leads across the Americas, and act as a collaborative point of contact for EMEA and APAC HR leads on benefits queries as required
Manage external consultants and benefit advisors on project-specific work (benchmarking, plan design reviews, compliance projects)