Benefits Liaison

Rosecrance•Sioux City, IA

3d•Onsite

About The Position

The Benefits Liaison provides benefit enrollment assistance, supports redetermination requirements, helps patients enroll in supplemental food assistance programs, and partners with patients to maintain uninterrupted primary healthcare funding. The role works with Finance and Operations and coordinates with providers and partner organizations to support the Expediting Entitlements Program. The position is onsite at the Rosecrance Mulford Office, scheduled for 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or General Education Equivalent.
Flexibility in daily activities.
Attention to detail.
Excellent written and oral communication skills.
Ability to quickly establish rapport.
Computer proficiency.
Ability to navigate and complete documentation in electronic systems.
Valid driver’s license and ability to meet Agency insurance requirements.
Must have own transportation.

Responsibilities

Contact other providers to maintain their understanding of their and the agency’s roles in the county-wide expedited entitlements process.
Schedule and attend appointments with SSA, DDS, OHS, and potentially other providers.
Gather and help complete DHS, SSI, and SSDI worksheets and application packets to support Social Security and/or Medicaid approval.
Gather, copy, and submit required identification and financial documentation, such as income information, receipts, bills, and identification.
Obtain and maintain releases of information from providers for the Expediting Entitlements Program.
Learn and maintain expertise in the Expediting Entitlements Program process, including attending training or reviewing manuals as needed.
Develop or adapt an evaluation tool for consumers and the program.
Serve as the main contact for directors of Expediting Entitlements Program partner organizations.
Maintain statistics on participant progress and the program, and provide monthly status reports on individuals who have started, are in process, or have completed the process.
Communicate with other programs to ensure each client is making progress.
Schedule and coordinate peer review of applications before submission.
Maintain an individual expedited entitlements client caseload and develop a streamlined benefits application process.
Transport and assist consumers with appointments related to obtaining benefits.
Securely handle cardholder data, including encryption, storage limitations, and adherence to security protocols; participate in required PCI training, access controls, and security assessments in line with PCI DSS guidelines.
Comply with Rosecrance’s Corporate Compliance Program, Code of Conduct, mission, vision, values, and expectations.
Deliver consistent customer service and serve as a positive role model for staff, clients, and customers.
Work prescribed hours and additional hours deemed necessary, and perform other tasks required for the success of the Expediting Entitlements Program.