Benefits Liaison

Rosecrance Behavioral Health•Sioux City, IA

4d•Onsite

About The Position

The Benefits Liaison provides benefit enrollment assistance, helps clients meet redetermination requirements and enroll in supplemental food assistance programs, and partners with patients to ensure uninterrupted primary healthcare funding. The role works with Finance and Operations to maintain patients’ benefits and supports the Expediting Entitlements Program by coordinating applications, appointments, communications, and client caseloads. This is a 40-hour-per-week, onsite position at the Rosecrance Mulford Office, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. The stated starting pay for candidates with a High School/GED qualification is $21.70 per hour; pay depends on education, experience, and credentials. Rosecrance provides behavioral health services focused on helping individuals and families address substance use and mental health challenges through evidence-based therapies and compassionate care. The organization states that it maintains a zero-tolerance drug-free environment, including marijuana, and requires candidates to pass an occupational health screening.

Requirements

High school diploma or General Education Equivalent.
Flexibility in daily activities.
Attention to detail.
Excellent written and oral communication skills.
Ability to quickly establish rapport.
Computer proficiency.
Ability to navigate and complete documentation in electronic systems.
Valid driver’s license and ability to meet Agency insurance requirements.
Must have own transportation.

Responsibilities

Work prescribed hours and any additional hours deemed necessary for assigned responsibilities.
Contact other providers to confirm their understanding of their and the agency’s roles in the county-wide entitlements-expediting process.
Schedule and attend appointments with SSA, DDS, OHS, and other providers as needed.
Gather and help complete DHS/SSI/SSDI worksheets and application packets to expedite Social Security and/or Medicaid approval.
Gather, copy, and submit necessary identification and financial information, including income, receipts, and bills.
Obtain and maintain provider release-of-information forms for the Expediting Entitlements project.
Learn and maintain expertise in the Expediting Entitlements Program process, including attending training or reading training manuals as needed.
Develop or adapt an evaluation tool for consumers and the program.
Serve as the main contact for directors of Expediting Entitlements Program partner organizations.
Maintain statistics on participant progress and the program, and provide monthly reports on individuals who have started, are in process, or have completed the process.
Maintain communication with other programs to monitor progress for each client.
Schedule and coordinate the peer review team to review applications before submission.
Perform other tasks and responsibilities needed to ensure the success of the Expediting Entitlements Program.
Securely handle cardholder data, including encryption, storage limitations, and adherence to security protocols.
Participate in mandatory PCI training, access controls, and regular security assessments aligned with PCI DSS guidelines.
Maintain an individual expediting entitlements client caseload.
Develop a streamlined process for applying for benefits.
Transport and assist consumers with appointments related to obtaining benefits.
Comply with the principles of the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform responsibilities in accordance with Rosecrance’s mission, vision, values, and expectations.
Consistently deliver exceptional customer service.
Serve as a role model for staff, clients, and customers and demonstrate positive guest relations when representing Rosecrance.