Benefits & HR Representative

Libbey•Toledo, OH

11d•Hybrid

About The Position

The Benefits & HR Representative supports day-to-day administration of employee benefits and core human resources processes across the United States and Canada. The role is a primary contact for associates with benefits questions and helps provide a positive employee experience while supporting compliance with applicable policies and regulations. Working with Benefits & HR leadership and cross-functional teams, the representative administers benefit programs, supports HR projects and programs, maintains accurate records, assists with leave and wellness programs, and coordinates benefits lifecycle processes. The role may also support onboarding, employee relations, payroll coordination, compliance, compensation, HRIS administration, and talent processes. It offers the opportunity to deepen benefits administration and program management expertise while developing broader skills in employee support, HR compliance, and HR operations. The position is based at Libbey's Global Headquarters in Toledo, Ohio, and is onsite with partial remote flexibility, averaging one to two offsite days per week; the schedule is variable and not fixed. Infrequent travel of up to 5% may be required. The position reports to the Benefits Manager.

Requirements

Bachelor’s degree in any field is required.
At least 2 years of benefits administration experience is required.
Experience administering employee benefit programs and responding to employee benefit-related questions is required.
Knowledge of benefit plans, leave administration, employee records management, and HR compliance practices is required.
Experience communicating with and influencing associates and leaders at various levels, with examples of proven success, is required.
Strong customer service orientation and ability to support employees and managers at all organizational levels.
Strong organizational skills, attention to detail, accuracy, and follow-through.
Experience working with HRIS systems and maintaining confidential employee information.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and SharePoint.
Intermediate to advanced proficiency with Excel.
Demonstrated ability to identify process improvements and contribute to continuous improvement efforts.
Willingness to grow and learn across business environments and multiple HR areas, including manufacturing, corporate, compliance, recruiting, talent management, benefits, and systems.

Nice To Haves

A focus in business or human resources.
PHR, SHRM-CP, CEBS, or benefits-related certification.

Responsibilities

Administer employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and other company-sponsored plans.
Serve as the primary HR contact for employee benefits inquiries and help associates understand and use available programs.
Coordinate annual open enrollment, employee communications, benefit education sessions, and enrollment audits.
Assist employees with life event changes, enrollment requests, claims issues, and benefit eligibility questions.
Partner with benefit vendors, brokers, payroll, and internal stakeholders to ensure accurate benefit plan administration.
Support leave administration, including FMLA, ADA accommodations, disability claims, and other leaves of absence.
Support benefits onboarding and orientation activities.
Assist with policy administration and compliance with federal, state, provincial, and local employment regulations.
Collaborate with payroll to ensure timely and accurate processing of employee information affecting pay and benefits.
Maintain accurate employee data and records in HRIS systems and/or department records while protecting data integrity and confidentiality.
Manage and influence assigned HR and/or benefits programs, ensuring service and solutions for the business.
Respond to employee questions about policies, procedures, benefits, and HR programs.
Provide administrative support for HR activities such as performance management, engagement initiatives, training programs, and communications.
Support workforce initiatives that promote employee engagement, inclusion, retention, and organizational effectiveness.
Use HRIS, reporting tools, and people data to support decision-making and identify process improvement opportunities.
Maintain benefits and HR documentation, reporting, audits, and compliance tracking.
Recommend and implement process improvements to simplify administration, improve employee service, and increase operational efficiency.
Participate in special projects involving benefits, compensation, compliance, HR systems, and broader HR initiatives.
Demonstrate a continuous improvement mindset and contribute to personal development, organizational initiatives, and effective work outcomes.