Benefits & HR Representative

Libbey • Toledo, OH

12d • Hybrid

About The Position

The Benefits & HR Representative supports the day-to-day administration of employee benefits and core human resources processes across the United States and Canada. The role is a primary contact for associates seeking help with benefits and works with Benefits & HR leadership, vendors, and cross-functional teams to support a positive employee experience and compliance with applicable policies and regulations.

The position administers benefits programs and lifecycle processes, supports HR projects and programs, maintains accurate records, and assists with leave and wellness programs. It may also support onboarding, employee relations, payroll coordination, compliance, compensation, HRIS administration, and talent processes. The role is based at Libbey’s Global Headquarters in Toledo, Ohio, and is onsite with partial remote flexibility averaging one to two days offsite per week; the schedule is variable and not fixed. Infrequent travel of up to 5% may be required. The position reports to the Benefits Manager.

Requirements

• Bachelor’s degree in any field.
• At least 2 years of benefits administration experience.
• Experience administering employee benefits programs and responding to employee benefit-related questions.
• Knowledge of benefit plans, leave administration, employee records management, and HR compliance practices.
• Experience communicating with and influencing associates and leaders at various levels, with examples of proven success.
• Strong customer service orientation and ability to support employees and managers at all levels.
• Strong organizational skills, attention to detail, accuracy, and follow-through.
• Experience working with HRIS systems and maintaining confidential employee information.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and SharePoint.
• Intermediate to advanced proficiency with Excel.
• Demonstrated ability to identify process improvements and contribute to continuous improvement efforts.
• Willingness to grow and learn across different business environments and HR areas.

Nice To Haves

• A degree focus in business or human resources.
• PHR, SHRM-CP, CEBS, or another benefits-related certification.

Responsibilities

• Administer employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and other company-sponsored plans.
• Serve as the primary HR contact for employee benefit inquiries and help associates understand and use available programs.
• Coordinate annual open enrollment, employee communications, benefit education sessions, and enrollment audits.
• Assist employees with life event changes, enrollment requests, claims issues, and benefit eligibility questions.
• Partner with benefit vendors, brokers, payroll, and internal stakeholders to ensure accurate benefit plan administration.
• Support leave administration, including FMLA, ADA accommodations, disability claims, and other leaves of absence.
• Support benefits onboarding and orientation activities.
• Assist with policy administration and compliance with federal, state, provincial, and local employment regulations.
• Collaborate with payroll to support timely and accurate processing of employee information that affects pay and benefits.
• Maintain accurate employee data and records in HRIS systems and department records while protecting data integrity and confidentiality.
• Manage and influence assigned HR and benefits programs, providing service and solutions for the business.
• Respond to employee questions about policies, procedures, benefits, and HR programs.
• Provide administrative support for HR activities such as performance management, engagement initiatives, training programs, and communications.
• Support workforce initiatives that promote employee engagement, inclusion, retention, and organizational effectiveness.
• Use HRIS, reporting tools, and people data to support decision-making and identify process improvements.
• Maintain benefits and HR documentation, reporting, audits, and compliance tracking.
• Recommend and implement process improvements to simplify administration, improve employee service, and increase operational efficiency.
• Participate in special projects supporting benefits, compensation, compliance, HR systems, and broader HR initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level