Benefits Fiscal Team Specialist

Strada•Tallahassee, FL

1d•Onsite

About The Position

The Benefits Fiscal Team Specialist plays a critical role in supporting the financial operations associated with employee benefit programs. This position ensures accurate processing of premium payments, reconciliation of accounts, resolution of fiscal discrepancies, and timely issue resolution impacting participant benefits. The role blends high-volume transactional work with detailed research and collaboration across internal teams, requiring exceptional accuracy, organization, and adherence to performance metrics.

Requirements

High School Diploma or equivalent required.
Strong data entry and organizational skills with a high level of accuracy and attention to detail.
Excellent analytical, research, and problem-solving abilities.
Proficiency with financial systems and software applications (e.g., SAP, HRX, banking platforms).
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced, metric-driven environment.
Dependable, detail-oriented, and process-focused.

Nice To Haves

Prior experience in fiscal operations, accounting support, or benefits administration.
Experience working in a service center or shared services environment.
Familiarity with public sector or large-scale benefits programs.

Responsibilities

Maintain consistent and reliable attendance to ensure all assigned fiscal duties are completed accurately and on time.
Perform high-volume data entry, including processing mass checks, electronic funds transfers (EFTs), and journal transfers with a high degree of accuracy.
Verify and apply payments to the correct participant or agency accounts, ensuring compliance with established fiscal procedures.
Lock down and/or ticket payments within two (2) business days to meet required performance metrics.
Conduct thorough research to identify and resolve payment discrepancies, account variances, and system errors.
Create fiscal pending tickets for payment resolution within seven (7) business days.
Initiate tickets for case teams to restore benefits when premiums are postmarked before the end of the applicable coverage month.
Maintain detailed logs, records, and tracking documentation for all fiscal processes and resolutions.
Navigate and utilize multiple financial and operational systems effectively, including SAP, HRX, and banking platforms (e.g., Wells Fargo).
Ensure all transactions are documented accurately and in accordance with audit and compliance requirements.
Generate and distribute manual correspondence to participants, including bank return notices, NSF letters, and premium ledgers.
Partner with internal fiscal, benefits, and case management teams to resolve complex or escalated issues.
Demonstrate the ability to work independently while adhering to standardized processes, procedures, and deadlines.
Contribute to a positive, team-oriented environment through collaboration, accountability, and continuous improvement.